Front Desk Agent

Centurion Asset Management Inc.; Waterloo; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen in der Immobilienverwaltung sucht einen Front Desk Agent, der für die professionelle Verwaltung und Vermietung von Studentenwohnungen verantwortlich ist. In dieser spannenden Rolle sind Sie das Gesicht des Unternehmens und sorgen dafür, dass die Bedürfnisse der Bewohner erfüllt werden. Sie leiten ein Team von Kundenservicemitarbeitern und fördern eine starke Gemeinschaft unter den Bewohnern. Das Unternehmen bietet eine inklusive Arbeitsumgebung mit zahlreichen Vorteilen, darunter ein umfassendes Leistungspaket und Möglichkeiten zur beruflichen Weiterentwicklung. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähige Vergütungspakete

Umfassende Gesundheitsleistungen

Flexible Arbeitszeiten

Bildungsvergütung

Mentoring-Programm

Ergonomische Arbeitsplätze

Rabatt auf Fitnessmitgliedschaften

Mitarbeiter-Referenzprogramm

Mitarbeiter-Volunteermöglichkeiten

Qualifications

• Erfahrung im Kundenservice, idealerweise im Bereich Studentenunterkünfte.
• Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten.

Responsibilities

• Verantwortung für die professionelle Vermietung und Verwaltung des Studentenwohnheims.
• Leitung des Teams der Kundenservicemitarbeiter und Gewährleistung der Kundenzufriedenheit.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Detailorientierung

Problemlösungsfähigkeiten

Education

Abschluss in einem relevanten Bereich

Job description

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurions success since 2003. Centurion Apartment Real Estate Investment Trust (REIT) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values

Our core values can be summarized by the acronym RISE : Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

Why Employees Want to Work with Us

We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. We offer numerous employee perks, including : Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Ergonomic Workstations Equipped with Standing Desks; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Quarterly Townhall Meetings and Social Gatherings; Employee Innovation Program; and Corporate Discount Card.

Overview

Reporting to theAssistant General Manager, the Front Desk Agent is responsible for the professional leasing and administration of a Centurion Property Associates Inc. The MARQ managed student housing community.

The Front Desk Agent will act as a Team Lead to the part-time Customer Service Representatives (CSRs), providing CSRs with tasks and guidance so as to ensure that the needs of all current and prospective Residents are met in accordance with established standards.

Responsibilities

Customer Service

Professionally, promptly and courteously handle all current and prospective Residents inquiries, feedback, complaints or concerns, and escalate any issues to the Assistant General Manager or General Manager. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurions Vision, Mission and Values. Promote a strong sense of community amongst the Residents.

Ongoing Operations

Acting as a Team Lead, assist with organizing the duties and responsibilities of Customer Service Representatives during their shifts. Ensure all general emails are responded to daily. Professionally greet all Residents and Guests who enter the building. Conduct viewings and tours with prospective Residents, while promoting Centurions value proposition. Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms. Assist with organizing, marketing and hosting student events, including Open Houses, tabling and Resident events. Assist with move-ins and move-outs, as per the Operations Calendar, Move-In Process and the Post Lease Checklist, conducting suite inspections with Residents as required. Inform the Assistant General Manager of any deficiencies or problems noted in the buildings or properties that require attention.

Administration and Reporting

Ensure that the Front Desk is kept in an orderly and organized state at all times. Assist with general front desk duties, including photocopying, scanning, faxing and filing documents. Ensure all administrative supplies are kept in stock. Complete other duties as assigned.

Requirements

• A passion for excellence in customer service delivery;
• Customer Service experience preferably in student housing;
• Exceptional oral and written communication skills;
• Excellent organizational skills with a strong ability to multi-task;
• Highly motivated;
• Excellent interpersonal skills;
• Knowledge of other languages an asset;
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
• Forward thinking with an ability to develop creative strategic solutions to issues.
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
• Be available for a full-time modified schedule.

Centurion Asset Management Inc. | Centurion Property Associates Inc. is an inclusive and equal opportunity Employer. If you require a disability-related accommodation to participate in the recruitment process, please email us. We will accommodate your needs under the Ontario Human Rights Code. This posting is for an existing job vacancy.