Front Desk Agent

Inn at Laurel Point; Victoria; On-site; CAD 35,000 - 45,000; Full time

Job summary

A waterfront hotel is seeking a Front Desk Agent to provide exceptional guest service in a busy environment. Responsibilities include checking in/out guests, handling calls, and coordinating various guest requests. Ideal candidates should have previous hotel experience, strong communication skills, and a passion for customer service. Flexibility in schedule is essential, including overnight shifts.

Qualifications

• Previous experience as Front Desk Agent is an asset.
• Excellent written and oral communication skills.
• Flexibility to work early mornings, evenings, weekends, and holidays.

Responsibilities

• Check in and check out guests efficiently and accurately.
• Provide warm and anticipative service to guests.
• Assist in coordinating dinner reservations and other requests.

Skills

Guest service passion

Excellent communication skills

Time management skills

Interpersonal skills

Organizational skills

Tools

OPERA Property Management System

Word

Excel

Job description

Summary of Position

To represent Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.” As a Front Desk Agent, your primary responsibility will be the check-in and check-out of our guests and answering any hotel and Victoria area related questions.

Responsibilities

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
• Answer & appropriately qualify all incoming calls on multi-line telephone system
• Efficiently & accurately process check ins and check outs
• Assist when needed in Coordinating dinner reservations, airline and train accommodations, sedan transfers, and other guest requests
• Gather and maintain knowledge of new and existing services available to hotel guests
• Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship
• Ensure that Laurel Point Inn Service Standards are adhered to in an effort to consistently offer the best service possible
• Energize the Laurel Point Inn brand by promoting guest loyalty and local recognition
• Assist both internal and external guests to the best of your abilities
• Assist in necessary day to day operations of the Front Office
• All other duties as assigned

Qualifications

• Previous experience as a hotel Front Desk Agent an asset
• Previous multi-line telephone and reservations experience an asset
• Previous experience with OPERA Property Management System or other Property Management Systems an asset
• Previous cash handling and processing experience an asset
• Working knowledge of Word, Excel and other computer related programs an asset
• Passion for guest service
• Excellent interpersonal and time management skills
• Exceptional communication skills, both written and oral
• Must be a team oriented & motivated individual
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Exceptional knowledge of Victoria and Surrounding area and attractions an asset
• A resourceful personality
• Flexible availability: including early mornings, evenings, weekends and statutory holidays
• Ability to work overnight shifts, 10:30pm – 7am, as required
• Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship

Job Requirements

• Flexible availability for shifts: will be scheduled for a combination of early morning shifts, day shifts, and late evening shifts
• Must be fully available to work weekdays, weekends and statutory holidays
• Ability to work overnight shifts, 10:30pm – 7am, as required
• Must be legally permitted to work in Canada

Reports To

Front Office Manager and Guest Services Manager

Closing Date

Please submit your application as soon as possible as applications are reviewed daily