Front Desk Agent

Bridgemans Services Group; Squamish; Presencial; CAD 29 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Extended Health Benefits

Resumo da oferta

Bridgemans Services Group seeks a Front Desk Agent for the MV Saga X, stationed alongside Squamish, BC. The role operates on a 90 days on/30 days off rotational basis, hourly pay, and requires excellence in guest service aboard a floating workforce accommodation.

Responsibilities include front desk operations, concierge support, handling guest inquiries, and coordinating with hotel management to ensure a seamless guest experience on board.

Qualificações

• Must have strong customer service and hospitality mindset.
• Excellent communication in English (verbal and written).
• Ability to multitask and handle guest requests professionally.

Responsabilidades

• Check guests in/out in a confident, friendly manner.
• Provide concierge service with knowledge of local amenities on board.
• Maintain front desk area tidy and organized; document requests.
• Prepare and communicate guest messages and notes to appropriate departments.

Descrição da oferta de emprego

Front Desk Agent

Position Information

Primary Location: On MV Saga X -Company Vessel alongside Squamish, BC

Employee Status: Rotational – 90 days on/30 days off

Company Operating Name:Bridgemans Crew Management Ltd.

Business Address: 342 Water St, Vancouver, BC

Terms of Employment: Hourly - Rotational

Language of Work: English

Hourly Wage: $CAD 21.33 / hour

Benefits Package offered: Extended Health Benefits

Contact Information: [e-mail]

The Company

Bridgemans Services Group is a leading provider of turnkey marine infrastructure, offering premium floating workforce accommodations (floatels), marinelogistics, and marine construction services. Headquartered in Vancouver, BC,Bridgemansoperates globally, helping industry leaders execute complex projects in remote locations safely, sustainably, and in partnership with local communities.

We hire passionate professionals across a diverse range of operational roles to support our floating accommodations and marine fleet, including deckhands, marine officers, and captains, as well as hospitality, culinary, and housekeeping team members who ensure ourresidentsand crew experience top-tier service on boardourfloatels.

Floatel Life

AtBridgemans, we believe that providing an exceptional living and working environment is essential to supporting our workforce. When you join our team, you will enjoy comfortable accommodations complemented by delicious, freshly prepared meals. Beyond the workday, ourfloatelsfoster community and social engagement, featuring fully equipped games rooms and recreational activities, a dedicated fitness area, and an onboard convenience store to ensure you have everything you need right at your fingertips.

Career Advancement

AtBridgemans, a job is just the beginning of an exciting professional journey. We are dedicated to fueling your long-term growth by supplying and supporting essential marine certifications, actively opening doors to dynamic marine careers around the world. Whether you are looking to advance within our fleet or expand your horizons across the global maritime industry, we provide the tools, training, and pathways you need to chart a successful course for your future.

Benefits

Your health, well-being, and peace of mind are top priorities. That is why we offer a comprehensive benefits package designed to support you both on and off the job.

Schedule

Getting you to and from thefloatelis completely seamless and stress-free.Bridgemanspaysfor your flights(from major Canadian cities)and transportation to and from the project site, ensuring your travel is fully arranged and supported for every shift rotation.

Key Responsibilities

Reporting to the Hotel Manager, the responsibilities and essential job functions include, but are not limited to, the following:

• Check in and check out guests in a confident, professional, and friendly manner.
• Follow up with the guest after check-in to ensure the guest is satisfied with the accommodations as well as offer any assistance.
• Anticipate guests’ needs, respond promptly and acknowledge all guests with the highest level of hospitality.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Review arrivals, noting special requests, and blocking rooms as necessary.
• Complete all items as listed on shift checklists.
• Bucket checks to be performed by each shift to verify data as it pertains to the Bechtel accommodations lists and guest signature on the Check In Slip.
• Prepare statistical & daily reports.
• Issue guest safety deposit boxes as requested.
• Advise guests of any messages, mail, faxes, etc., received for them.
• Communicate services and in-house amenities to guests.
• Take, record, and relay messages accurately, completely, and legibly
• Communicate pertinent guest information to designated departments/personnel
• Meet with departing Front Desk Agent to review business status, log book, and follow-up items.
• Provide Concierge service – knowledge of local restaurants, local attractions, guest amenities, guest activities and events on board the Vessel.
• Knowledgeable of Vessel fire and emergency procedures.
• Keep the front desk as well as the lobby areas clean and well organized.
• Assist with reservations in a professional manner.
• Legibly document maintenance needs in the front desk log and submit to the Manager.
• Maintain complete knowledge at all times of:

• - All Vessel features/services, hours of operation.
• -All room types, numbers, layout, décor, and locations.
• -Daily house count and expected arrivals/departures.
• -Room availability status for any given day.
• -Scheduled daily events & activities.

• Balance all miscellaneous income departments against vouchers and property management system totals.
• Initiate the Night Audit process in the Property Management system.
• Prepare all next day guest reservations arrivals Check In Slips.
• Prepare all management reports for vessel management.
• Prepare appropriate housekeeping reports for the next business day.