Front desk agent

Tidan LLC; Quebec; Hybrid; CAD 29,000 - 39,000; Full time

Job summary

Travelodge Quebec, managed by Tidan LLC, seeks a Receptionist to manage reservations and welcome guests with bilingual service in French and English. You will coordinate arrivals and departures, promote hotel offerings, and respond to inquiries about local attractions.

Reporting to front desk supervisors, you will handle calls, assist guests during their stay, and resolve issues promptly while supporting a positive guest experience at our hotel gateway to Quebec City.

Qualifications

• College degree in hospitality is an asset.
• 1–2 years of experience in a similar role.
• Advanced knowledge of hotel software such as Hotelo.

Responsibilities

• Take reservations and coordinate arrivals/departures.
• Greet clients and provide information on services and activities.
• Direct incoming calls and handle guest inquiries.
• Promote hotel products and services to guests.
• Handle customer complaints and resolve issues.
• Coordinate group arrivals and departures.

Skills

Teamwork

Under pressure

Flexible schedule

Resourceful

Attractions knowledge

Identify needs

Education

College degree in hospitality (asset)

Tools

Hotelo

Job description

Salary: 23.82$ per hour

Located at the gateway to Quebec City, the Travelodge Quebec offers 230 rooms and suites, as well as 12 conference and banquet rooms. Whether for leisure or business, the Travelodge Quebec is distinguished by its complete range of services: ample free covered parking, events for up to 450 people, free Wi-Fi, indoor pool with sauna, Bistro Bar, and many others. Our ideal location provides quick and easy access to the region’s road network, and the hotel is within walking distance of the region’s most famous attractions and the best shopping and dining in the area.

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.

Job Description:

• Take reservations
• Coordinate arrivals and departures of clients
• Promote hotel products and services
• Answer various questions about establishment services, tourist attractions, and different regional activities
• Coordinate group arrivals and departures
• Direct incoming calls
• Handle customer complaints
• Perform any other customer service-related task

Skills:

• Able to work in a team
• Able to work under pressure
• Availability to work on varying schedules primarily evening shifts.
• Resourceful
• Knowledgeable about tourist attractions and the city in general
• Able to identify customer needs

Required qualifications:

• College degree in hospitality, an asset
• 1 to 2 years of experience in a similar position
• Advanced knowledge of hotel software applications such as Hotelo

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

Who are we?

Tidan is a hotel and real estate group that has been in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, please visit our website:https://www.tidan.com/en/ .

Why join our team?

In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, and vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You will have personal days and vacations planned according to the department and the hotel you join. We also provide bonuses through our referral program, and more.

Social life is at the heart of our company, especially after the pandemic, and each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.

We believe in teamwork and are committed to creating a high-performing team through training and by strengthening team relationships. We admire our employees who set professional challenges for themselves and support them in achieving their goals. Take the step and join the Tidan team through our many job opportunities in the hotel or real estate sector. There is a place for you