Front Desk Agent

Alberni Valley Employment Centre; Port Alberni; On-site; CAD 30,000 - 40,000; Full time

Job summary

A prominent hospitality establishment is seeking a Front Desk Agent in Port Alberni, BC, to handle various guest service tasks, such as checking in and out guests, managing reservations, and providing information on local attractions. Ideal candidates will possess a secondary school graduation certificate and a customer-oriented attitude, with training provided for new hires. This role is essential for enhancing guest experience and maintaining hotel operations.

Qualifications

• No previous experience required; will train.
• Must have a friendly and professional demeanor.
• Ability to assist clients and guests with special needs.

Responsibilities

• Register guests and assign rooms.
• Process group arrivals and departures.
• Provide information about hotel facilities and services.

Skills

Customer service

Clerical duties

Communication

Education

Secondary (high) school graduation certificate

Job description

• Education : Secondary (high) school graduation certificate
• Experience : Will train

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Work conditions and physical capabilities

Hospitality Inn Hotel in Port Alberni, BC is hiring for the position of Front Desk Agent. The candidate will be responsible for various tasks related to guest services and hotel operations.

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