Front Desk Agent

Alberni Valley Employment Centre; Port Alberni; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their team in Port Alberni. This role involves providing exceptional customer service, managing guest registrations, and ensuring smooth hotel operations. You'll be the first point of contact for guests, assisting with their needs and inquiries while maintaining a welcoming atmosphere. If you're passionate about hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values dedication and offers a chance to grow within the hospitality sector.

Qualifications

• Experience in customer service is preferred but will train.
• Strong communication and clerical skills are essential.

Responsibilities

• Register guests, assign rooms, and process reservations.
• Provide information about hotel services and local attractions.
• Handle guest departures, payments, and maintain inventory.

Skills

Customer Service

Clerical Skills

Communication Skills

Education

Secondary (high) school graduation certificate

Job description

• Education: Secondary (high) school graduation certificate
• Experience: Will train

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Work conditions and physical capabilities

Hospitality Inn Hotel in Port Alberni, BC is hiring for the position of Front Desk Agent. The candidate will be responsible for various tasks related to guest services and hotel operations.