Front Desk Agent

Inuvialuit Regional Corporation; Inuvik; On-site; CAD 25,000 - 39,000; Part time

Benefits offered by this job

Vacation Pay benefits

Wellness Benefits

Job summary

A prominent regional hospitality group in Inuvik is looking for friendly, professional Front Desk Agents. You will be the first point of contact for guests, ensuring a welcoming experience. Key responsibilities include managing check-ins and check-outs, handling inquiries, and coordinating with other departments. Ideal candidates will possess strong customer service skills and attention to detail. The role offers flexible shifts and supports local community engagement.

Qualifications

• Previous experience in a similar role is advantageous.
• Excellent problem-solving and customer service skills.
• Commitment to upholding high standards of guest service.
• Excellent communication and customer service skills.
• Proficiency with hotel management software and Microsoft Office.
• Commitment to upholding high standards and teamwork.

Responsibilities

• Greet guests warmly and professionally.
• Manage guest check-in and check-out procedures efficiently.
• Handle reservations and respond to guest inquiries.
• Respond to guest inquiries, requests, and concerns with professionalism and a problem‑solving attitude.
• Process payments, issue receipts, and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance to ensure guest needs are met.
• Maintain a clean and organized front desk area.
• Uphold hotel policies, safety protocols, and service standards.
• Assist with administrative tasks and other duties as assigned by management.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service skills

Problem-solving abilities

Hotel software proficiency

Tools

Hotel management software

Microsoft Office applications

Job description

COMPETITION:

202573

POSITION TYPE:

Indeterminate - Hourly

COMPETITION CLOSE DATE:

Open Until Filled – Applications will be reviewed as we receive them.

DEPARTMENT OVERVIEW

The Mackenzie Hotel in Inuvik is part of the IRC Group of Companies and stands as a cornerstone of regional hospitality. It offers a welcoming environment focused on cleanliness, customer service, and smooth day-to-day operations. Staff work together across departments like housekeeping, front desk, and management, with roles tailored to individual strengths. Everyone’s role is important, and the hotel looks for people who are dependable, pay attention to detail, and have a good attitude. The hotel values reliability, attention to detail, and a positive attitude. It also supports the local community and shares the culture of the Inuvialuit people with visitors, offering an authentic northern hospitality experience.

JOB SUMMARY

The Mackenzie Hotel is seeking friendly, professional, and service-oriented individuals to join our team as Front Desk Agents. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience. This position is responsible for guest check-in and check-out, handling reservations, addressing guest inquiries, and ensuring the smooth operation of the front desk.

RESPONSIBILITIES

• Greet guests warmly and professionally, providing prompt and courteous service at all times.
• Manage guest check-in and check-out procedures efficiently and accurately.
• Handle reservations, cancellations, and modifications using hotel management software.
• Respond to guest inquiries, requests, and concerns with professionalism and a problem‑solving attitude.
• Process payments, issue receipts, and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance to ensure guest needs are met.
• Maintain a clean and organized front desk area.
• Uphold hotel policies, safety protocols, and service standards.
• Assist with administrative tasks and other duties as assigned by management.

QUALIFICATIONS

• Previous experience in a similar role or a background in hotel operations is advantageous.
• Strong attention to detail and organizational skills.
• Excellent problem‑solving abilities.
• Excellent communication and customer service skills.
• Proficiency in using hotel management software and Microsoft Office applications.
• Commitment to upholding high standards of guest service and supporting a positive team environment.
• Ability to handle confidential information with integrity and professionalism.

TO APPLY

Please submit your resume and cover letter by pressing the "Apply for This Job" button at the top right of this web page and follow the application steps. We encourage timely submissions of applications as candidates will be actively reviewed and the interview process may begin prior to the closing date.

ADDITIONAL INFORMATION

• Priority consideration is given to beneficiaries of the Inuvialuit Final Agreement (IFA); please identify in your application if you are a beneficiary of the IFA.
• The position requires the completion of a satisfactory Criminal Record Check.
• Flexibility to work various shifts, including weekends and holidays as required.
• We cover the cost of required certifications and provide paid training to help you succeed in your role.
• We welcome applicants of all experience levels and offer development plans for those looking to grow.
• If you have a disability that requires an accommodation during any stage of our recruitment process, please contact us at [e-mail] to let us know how we can assist you.
• We would like to thank everyone in advance for applying as only those selected for interview will be contacted.

WHAT WE OFFER

• Vacation Pay benefits: We provide vacation pay at a rate of 4% on each bi-weekly pay.
• Wellness Benefits: We provide all employees with access to an employee and family assistance program.

For more information about our organization, go to https://irc.inuvialuit.com/jobs

Human Resources
Inuvialuit Regional Corporation
E-mail: [e-mail]| Telephone: [phone]| Web: irc.inuvialuit.com

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