front desk agent

Baymont By Wyndham; Edson; On-site; CAD 30,000 - 40,000; Full time

Job summary

A hospitality company in Edson, Alberta is seeking a Guest Service Representative to manage guest check-ins, reservations, and provide excellent customer service. No previous experience is required as training will be provided. The role is on-site, requiring physical presence at the hotel, and involves multitasking in a dynamic environment.

Qualifications

• No specific educational qualifications required, on-the-job training provided.
• Must be able to interact with a diverse range of guests.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.

Job description

Overview

Languages: English

Education: No degree, certificate or diploma

Experience

Will train

On site. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Support for persons with disabilities — Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Support for newcomers and refugees — Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Support for youths — Offers mentorship, coaching and/or networking opportunities for youth
• Support for Veterans — Offers mentorship, coaching and/or networking opportunities for Veterans
• Support for Indigenous people — Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Support for mature workers — Offers mentorship, coaching and/or networking opportunities for mature workers
• Supports for visible minorities — Offers mentorship programs that pair members of visible minorities with experienced employees