French Bilingual – Evergreen Posting

Foresters Financial; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a French Bilingual Customer Service Representative to join their dynamic team. This role involves answering inbound service-related calls, prioritizing customer relationships, and providing excellent customer service while promoting the benefits of being a Foresters member. With a strong emphasis on empathy and collaboration, you'll work across multiple business areas to ensure customer satisfaction. If you are passionate about service excellence and thrive in a structured environment, this opportunity is perfect for you. Join a company committed to inclusion and diversity, where your contributions can make a real impact.

Qualifications

• 3-5 years of customer service experience is preferred.
• Bilingual in English and French is required for effective communication.

Responsibilities

• Answer inbound service calls and conduct follow-ups as needed.
• Provide high-level customer service and collaborate with various business areas.

Skills

Customer Service

Bilingual (English and French)

Technical/Analytical Skills

Empathy

Education

College Diploma

University Degree

Job description

Career Opportunity

Role Title: French Bilingual – Evergreen Posting

Purpose of Role: Foresters Financial believes superior performance helps us drive innovation and customer service excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees.

Job Description

Key Responsibilities:

• Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed.
• Prioritize the customer relationship at all times by listening and responding with empathy.
• Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs.
• Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member.

Key Qualifications:

• 3-5 years of customer service experience with a passion for service excellence is an asset.
• Previous inbound contact center experience is an asset.
• Proficient in English and French (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required.
• Ability to meet tight timelines under pressure while delivering quality service.
• Technical/analytical skills within established systems, standards, and clearly defined procedures within a structured job environment.
• College Diploma or University Degree an asset.

Equal Opportunity Employment and Inclusion: At Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.