French Bilingual – Evergreen Posting

Foresters Financial; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services company is seeking a French Bilingual Representative to provide high-level customer service. The role emphasizes fostering customer relationships through exceptional service, handling inquiries effectively in both English and French. If you have a strong customer service background and are looking to join a dynamic team, this could be your opportunity.

Qualifications

• 3-5 years of customer service experience preferred.
• Previous inbound contact center experience is a plus.
• Ability to meet tight deadlines under pressure.

Responsibilities

• Handle inbound customer service calls and follow up as needed.
• Listen and respond to customer concerns with empathy.
• Promote benefits of being a Foresters member.

Skills

Customer service

Bilingual (English and French)

Empathy

Technical/analytical skills

Education

College Diploma or University Degree

Job description

Join to apply for the French Bilingual – Evergreen Posting role at Foresters Financial

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Career Opportunity

Role Title

French Bilingual – Evergreen Posting

Purpose of role

Foresters Financial believes superior performance helps us drive innovation and customer service excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees.


Job Description

Key Responsibilities:

• Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed.
• Prioritize the customer relationship at all times by listening and responding with empathy
• Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs
• Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member
  
  
  

Here Are a Few Roles We Are Hiring For

• Bilingual Member Service Representative (1-year contract)
• Bilingual Claims Administrator
• Bilingual New Business Administrator
• Bilingual Verification Specialist
• Bilingual Case Manager
• Bilingual (FR) Customer Service Representative, Administrative Support
• Bilingual (FR) Client Support Representative L1
  
  
  

Key Qualifications

• 3-5 years of customer service experience with a passion for service excellence is an asset.
• Previous inbound contact center experience is an asset.
• Proficient in English and French (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required
• Ability to meet tight timelines under pressure while delivering quality service
• Technical/analytical skills within established systems, standards, and clearly defined procedures within in a structured job environment
• College Diploma or University Degree an asset
  
  

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Financial Services and Insurance

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