Franchise Performance Coach

ENGINEERINGUK; Montreal; On-site; USD 117,000; Full time

Job summary

A leading company in the travel industry is seeking a Franchise Performance Coach to enhance franchise sales and support business growth in Montreal. This role involves coaching Franchise Partners, facilitating business planning, and ensuring compliance with brand standards. Ideal candidates are bilingual professionals with a strong background in retail sales management and a passion for driving results.

Benefits

Full benefits package

Exciting travel perks

Generous time-off

Flexible work model

Career development resources

Qualifications

• 5 years' experience in retail sales management.
• Strong written and verbal communication skills.
• Results-oriented with a desire to drive sales.

Responsibilities

• Facilitate annual business planning sessions.
• Coach Franchise Partners on business plans.
• Drive franchise sales growth through coaching.

Skills

Bilingual communication

Data-driven

Conflict management

Sales development

Education

Bachelor's or Master's in Business Administration

Job description

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Employer Expedia Group Location Montreal, Quebec, Canada Salary USD 73,000.00 - 102,500.00 per year;USD 117,000.00 per year Closing date 19 Jun 2025

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We`re building a more open world. Join us.

Franchise Performance Coach

Expediareg; Cruisesreg; is looking for an engaging Franchise Performance Coach (Field Manager) to provide business coaching and support for our Retail centers in the province of Montreal, Canada. As the Franchise Performance Coach, you will drive franchise sales growth & increase business value through consistent, customized coaching and training with Franchise Partners. This support is centered around the Expediareg; Cruisesreg; Franchise Partner Compass strategies, resources and behaviors including; Leadership & Recognition; Recruitment & Onboarding; Marketing & Promotions; Planning and Performance; Operations and Administration.

If the below description sounds like you, and you share our values of Teamwork, Integrity, Respect, Dedication, and Fun, then we want you on our team!

What you'll do:

• Facilitate annual business planning sessions
• Coach Franchise Partners on their Quarterly business plans, maintaining a focus on local execution of the core Franchise strategies and their performance
• Ensure Recruitment & Onboarding, and Sales Team Leadership remain continuous priorities of Franchise Partners
• Coach Franchise Partners on effective Sales Team Leadership including monthly team meetings, one on one mentoring of Consultants, Navigators Club Goal Setting and Navigators Approach Sales methodology
• You will review and coach to marketing investments that support the Compass strategies through:
  
  • Support of the Franchise Partner development and execution of their National & Local Marketing Plan
  • Attraction and Retention marketing
  • Expedia Cruises Promotions & sales events
  • In-center merchandising
  • Consultant Recruitment marketing
• You will ensure Franchise Center is adopting all of the Expediareg; Cruisesreg; systems and is compliant in all areas of our Brand Standards
• Ensure Center is supported and knowledgeable of all Center Operations through CruiseDesk to support growth
• Drive field feedback regularly through consistent, timely reporting and solve hurdles through collaboration with Expediareg; Cruisesreg; Program Specialists
• Ensure all new franchise locations are supported and evolving to Star Among Your Peers benchmarks by the execution within the franchise system.
• Influence optimal Omni-Channel performance management by leveraging advanced analytical tools to drive strategic decision-making objectives.
• This role requires 25% travel within North America.

Who you are:

• Bilingual English/French professional communicator
• Data Driven individual
• Experience in an environment managing conflict and problem solving
• Bachelor's or Master's in Business Administration or related technical field; or equivalent related professional experience
• A minimum 5 years` experience in retail sales management in franchising, travel or a related field
• Strong written and verbal communication skills
• You are results oriented with a strong desire to drive sales by developing and coaching people
• Business insights and acumen with an emphasis on sales and marketing

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better - that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expediareg;, Hotels.comreg;, Expediareg; Partner Solutions, Egenciareg;, trivagoreg;, HomeAwayreg;, Orbitzreg;, Travelocityreg;, Wotifreg;, lastminute.com.aureg;, ebookersreg;, CheapTicketsreg;, Hotwirereg;, Classic Vacationsreg;, Expediareg; Media Solutions, CarRentals.com, Expedia Local Expertreg;, Expediareg; CruiseShipCentersreg;, SilverRail Technologies, Inc., ALICE and Traveldooreg;.

#LI-EE1

The total cash range for this position in Montreal is $73,000.00 to $102,500.00. Employees in this role have the potential to increase their pay up to $117,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual`s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expediareg;, Hotels.comreg;, Expediareg; Partner Solutions, Vrboreg;, trivagoreg;, Orbitzreg;, Travelocityreg;, Hotwirereg;, Wotifreg;, ebookersreg;, CheapTicketsreg;, Expedia Group Media Solutions, Expedia Local Expertreg;, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group`s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you`re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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