Franchise Growth & Key Accounts Lead

Adaria Vending Services Limited; Vaughan; On-site; CAD 80,000 - 100,000; Full time

Job summary

A logistics and fulfillment company in Vaughan is seeking a Director of Franchise Development & Operations. The ideal candidate will manage key accounts and develop business opportunities, ensuring client satisfaction. Responsibilities include overseeing account management, collaborating with sales, and facilitating solution delivery. Candidates must have a Bachelor's degree in Business or a related field and experience in account management is essential. A comprehensive benefits package is available for full-time employees.

Benefits

Paid sick days

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paramedical benefits

Qualifications

• Strong verbal and written communication skills are essential.
• Proven ability to manage multiple projects with attention to detail.
• Franchise experience is beneficial.

Responsibilities

• Oversee customer account management and develop new business.
• Collaborate with sales to meet quotas and ensure client satisfaction.
• Facilitate timely delivery of solutions according to client requirements.

Skills

Account management experience

Negotiation skills

Cross-functional collaboration

Communication skills

Attention to detail

Education

Bachelor's degree in Business, Sales or related field

Tools

CRM software

Job description

Director of Franchise Development & Operations

Adaria Vending Services Limited is looking for a Key Account Manager to join our team in our Concord office. This person will operate as the lead on a small number of key accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.

Responsibilities:

• Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
• Coordinate with partners and performproject management as needed

Requirements:

• Bachelor's degree in Business, Sales or related field
• Strong verbal and written communications skills
• Excellent listening, negotiation, and presentation abilities
• Familiarity with CRM software preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Some travel required for this role
• Franchise experience is an asset in this role

About Adaria Vending Services Limited:

Adaria Vending Services is a Vaughan based company specializing in logistics and fulfillment services for unattended retail outlets such as vending machines. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a vending machine. We're a young, dynamic team dedicated to providing industry leading fulfillment to vending machines and clients located across Canada.

A comprehensive employee benefits package is available for all full-time employees after the probationary period.The package includes paid sick days, medical, dental, vision, paramedical (massage, chiropractic, acupuncture therapy), life insurance, and more!

This role requires a background check. Do you have a clean criminal record?*

What interests you about this opportunity?*

Describe your experience in managing clients and working with other departments to ensure initiatives are completed to client satisfaction.*

Why do you think this role would be a good for you?*