Framing Studio Lead & Sales Coach

Michaels; Lanaudière; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Michaels store in Joliette, QC is seeking a Store Lead who will coach a team of framers and focus on building strong customer relationships while delivering custom framing solutions. You will partner with the Store Manager to plan workload, drive framing sales, and ensure on-time delivery of projects.

Responsibilities include coaching selling behaviors, managing inventory and safety programs, serving as Manager on Duty, and supporting hiring and training.

Qualifications

• Basic computer skills.
• Experience in custom framing preferred.
• Retail management experience preferred.
• Experience leading a sales team preferred.

Responsibilities

• Lead and coach the framing team to meet store KPI goals.
• Assist Store Manager in SOP compliance and policy execution.
• Plan workload with Store Manager to deliver framing solutions on time.
• Develop selling behaviors and drive custom framing sales.
• Manage inventory, shrink, and safety programs.
• Serve as Manager on Duty (MOD) and participate in hiring/training.

Skills

Team leadership

Sales leadership

Customer service

Coaching

Job description

The Michaels store in Joliette, QC is seeking a Store Lead who will coach a team of framers and focus on building strong customer relationships while delivering custom framing solutions. You will partner with the Store Manager to plan workload, drive framing sales, and ensure on-time delivery of projects.

Responsibilities include coaching selling behaviors, managing inventory and safety programs, serving as Manager on Duty, and supporting hiring and training.