Framing Manager

The Michael's Companies; Surrey; Hybrid; CAD 55,159,000 - 68,053,000; Full time

Job summary

The Michael's Companies in Surrey, BC, seeks a Framing Manager to lead a team of framers focused on building strong customer relationships while delivering custom framing solutions.

You will plan workloads with the Store Manager, coach sales behaviors, manage inventory, and ensure KPI targets are met while maintaining safety and SOP compliance.

This role requires prior framing or retail management experience and a proven ability to lead a sales team in a fast-paced store environment.

Qualifications

• Previous custom framing experience preferred.
• Retail management experience required.
• Experience leading a sales team.
• Regular bending, lifting, and standing may be required.

Responsibilities

• Lead and coach framing team to achieve KPI targets.
• Deliver high-quality custom framing solutions on time.
• Assist with interviewing, onboarding, and training of new team members.
• Uphold SOPs, safety programs and store policies.
• Manage inventory, shrink control and store operations.

Skills

Retail management

Team leadership

Sales coaching

Customer service

Basic computer skills

Job description

## Framing ManagerApply: Surrey-7488 King George Hwy Blvd #490: Full time: Posted Today: R00325455Store - VAN-SURREY, BCLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Develop and coach the team selling behaviors* Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager* Achieve your KPI’s and manage the framing team to achieve their role KPI’s* Review sales and production workload and build plans and sales floor time for networking.* Manage and execute the inventory management processes as assigned* Manage and execute shrink and safety programs.* Serve as Manager on Duty (MOD)* Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development* Partners with MOD’s daily on the expectations of framing and other framers.* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget* Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment* Acknowledge customers, help locate product and provide solutions* Assist with Omni channel processes**Other duties as assigned****Minimum Type of experience the job requires*** Basic computer skills**Preferred Type of experience the job requires*** Previous custom framing experience is preferred* Retail management experience* Experience leading a sales team**Physical Requirements*** Regular bending, lifting, carrying, reaching and stretching* Ability to move throughout the store* Ability to remain standing for long periods of time* Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.****Total Base Pay Range for this Position:**$19.25 - $23.75