Foot Passenger Ticket Agent

BC Ferries; Vancouver; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in ferry services is seeking enthusiastic Foot Passenger Ticket Agents to join their team. This seasonal role offers the chance to engage with customers, ensuring a smooth ticketing process while providing essential information about routes and schedules. Ideal candidates will thrive in a fast-paced environment, demonstrating excellent communication skills and a commitment to customer service. With guaranteed hours during peak periods, this position not only offers a dynamic work atmosphere but also the opportunity to connect communities through vital transportation services. If you're ready to make a difference, this could be your next great career move!

Qualifications

• 1+ year of experience in customer service.
• 1+ year of experience handling cash with complex POS systems.

Responsibilities

• Calculate and collect passenger fares and process employee passes.
• Respond to passenger inquiries and provide route information.
• Ensure ticket booths are stocked and manage cash deposits.

Skills

Customer Service

Cash Handling

Communication Skills

POS Systems

Education

High School Diploma

Job description

Job Description

FOOT PASSENGER TICKET AGENT

Horseshoe Bay

Seasonal

The Opportunity

We are seeking applicants who are passionate about providing excellent customer service, prioritizing safety, and creating a positive environment.

Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:

Foot Passenger Ticket Agent Duties

1. Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes.
2. Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and terminal facilities; and arranging assistance for elderly or disabled travelers.
3. Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, inputting daily sales totals into the computer, and filing copies.
4. Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents.

Vehicle Ticket Agent Duties

1. Acquiring a float and ensuring adequate stock of schedules and media items in the booth.
2. Operating a cash register; determining and calculating fares; accepting cash, credit cards, or corporate media payments; directing passengers to correct lanes; and ensuring smooth traffic flow at the ticket booth.
3. Providing information regarding ferry sailing times, routes, services, and tourist information, and communicating with Tower Controllers.
4. Preparing pre-deposits of cash between sailings and final bank deposits at the end of shifts.
5. Balancing cash and media sales, preparing the float for return, compiling and checking revenue information, inputting the day's sales into a computer, and filing information.

What You Bring To The Team

You are positive, customer-focused, and thrive in a fast-paced environment. You work well independently and in teams, possess excellent communication skills, and are comfortable working outdoors in all weather conditions.

You have at least one (1) year of experience in customer service and one (1) year of experience handling cash with complex POS systems.

This position will have guaranteed days on a monthly basis, increasing between June and September during peak periods. Guaranteed hours are in place until March 31, 2026, subject to meeting minimum availability requirements.

Join Us!

If this sounds like your next great career move, please submit your cover letter and resume by May 31, 2025.

"We connect communities and customers to people and places important in their lives"

At BC Ferries, our employees are our most valuable assets. We are committed to safety, service, and satisfaction. We support employment equity and diversity and encourage applications from all qualified individuals, including women, visible minorities, Indigenous Peoples, persons with disabilities, and members of the LGBTQ2S+ community.

We appreciate all applicants; however, only those selected for an interview will be contacted.