Terminal Service Attendant

BC Ferries; Skidegate, Upper Big Tracadie; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht engagierte Terminal Service Attendants, die leidenschaftlich daran interessiert sind, exzellenten Kundenservice zu bieten und die Sicherheit zu priorisieren. In dieser spannenden Rolle sind Sie verantwortlich für die Reinigung und Wartung der Terminalanlagen, die Unterstützung der Kunden an Bord der Fähren sowie die Gewährleistung eines reibungslosen Betriebs. Wenn Sie gerne im Freien arbeiten und in einem dynamischen Umfeld gedeihen, könnte diese Gelegenheit genau das Richtige für Sie sein. Bewerben Sie sich jetzt und werden Sie Teil eines Teams, das Gemeinschaften verbindet!

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice und Bargeldverwaltung.
• Fähigkeit, in einem schnelllebigen, kundenorientierten Umfeld zu arbeiten.

Responsibilities

• Reinigung der Terminalgebäude und -gelände sowie Wartung der Einrichtungen.
• Bereitstellung von Informationen zu Fahrpreisen und Fahrplänen für Kunden.

Skills

Kundenservice

Bargeldverwaltung

Kommunikationsfähigkeiten

Teamarbeit

Education

Klasse 5 oder 7N Führerschein

Tools

POS-System

Gabelstapler

Job description

Job Description

TERMINAL SERVICE ATTENDANT

Skidegate

Casual

The Opportunity

We are seeking individuals passionate about providing excellent customer service, prioritizing safety, and fostering a positive environment.

Reporting to the Terminal Operations Supervisor, Terminal Service Attendants are responsible for:

1. Cleaning terminal buildings and grounds, including washing and waxing floors/walls, washing windows, vacuuming, dusting, cleaning washrooms, replenishing supplies, maintaining inventory, removing garbage, litter pickup, snow shoveling, sanding, power washing, lawn mowing, weed-eating, and grounds sweeping. Also, maintaining garden areas.
2. Providing fare, schedule, and procedural information to customers; listening to complaints and requests; resolving issues or referring them to appropriate resources; applying the Service Interruption Plan as needed.
3. Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessels; and helping with disabled vehicles.
4. Inspecting berths, ramps, and docks; assisting with vessel docking, including adjusting ramps and handling mooring lines; giving the all-clear for vessel departure; assisting with ship-to-shore power hookup; checking for hazardous conditions, dangerous goods, oversize vehicles, and weight restrictions; providing accurate vehicle and passenger counts.
5. Inspecting and performing routine maintenance of terminal facilities and equipment, including minor painting; identifying and addressing repairs or deficiencies.
6. Driving fleet vehicles to pick up or deliver materials; unloading/loading materials on vessels; operating forklifts if required; handling baggage.
7. Participating in safety drills; setting alarms; securing the terminal at closing; identifying safety hazards; conducting rounds of the terminal and docked vessels; reporting security breaches or unusual activities.
8. Staying current with company policies, procedures, and directives; performing administrative tasks like updating files, completing inspection reports, maintaining logs, and answering phones.
9. Performing additional duties such as calculating and processing fares; selling media; processing reservations; preparing and auditing sales records and revenue; managing cash floats and deposits.

What You Bring to the Team

You are enthusiastic, reliable, and service-oriented, excelling in fast-paced, customer-focused environments. You communicate well and work effectively alone or in teams. You are comfortable working outdoors in all weather conditions.

You have at least one (1) year of customer service experience and one (1) year of cash handling experience with a complex POS system. You possess a Class 5 or 7N Driver's License with a clean ICBC Driver Record.

Join Us!

If this sounds like your next career move, please submit your cover letter and resume by May 31, 2025.

"We connect communities and customers to people and places important in their lives”

At BC Ferries, our employees are our most valuable assets in delivering our commitment to safety, service, and satisfaction. We support employment equity and diversity and encourage applications from all qualified individuals, including women, visible minorities, Indigenous Peoples, persons with disabilities, LGBTQ2S+ individuals, and others reflecting our diverse workplace.

We appreciate all applicants; however, only those selected for an interview will be contacted.