Food Tasting & Guest Experience Associate (Part-Time) - Eataly Yorkville

Eataly; Toronto; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Paid Parental Leave

Free family meal daily

Discounts at Eataly

Classes on products and Italian gastr"

Referral bonus program

and more!

Job summary

Eataly in Toronto seeks a Storyteller to connect guests with authentic Italian specialties, sharing the stories behind products from regions and craftsmen.

You will host tastings, educate guests on uses, pairings, and recipes, and help drive sales while delivering memorable culinary experiences.

Qualifications

• Warm, outgoing, and engaging communication style with a heavy focus on customer service.
• Hands-on knowledge of Italian ingredients, regions, traditions, and producers is an asset.
• Confidence in explaining products and sharing personal recommendations.
• Hospitality-minded with a strong focus on creating memorable customer experiences.

Responsibilities

• Host scheduled tasting sessions at dedicated tasting stations for customers.
• Oversees setup, execution, and breakdown of tasting stations, ensuring presentation and food safety.
• Manage inventory for tasting supplies and sampling products, minimizing waste while maximizing guest impact.
• Work towards daily and weekly sales targets by converting samples into retail purchases and brand loyalty.
• Assist customers by sharing product knowledge, educating on usage, pairings, recipes and serving ideas.
• Share captivating narratives regarding geographical origins (DOP/IGP) and traditional methods.
• Highlight regional Italian specialties across cheeses, cured meats, pasta, sauces, and olive oils.
• Create memorable experiences that turn a tasting into a journey through Italy.
• Other duties as assigned.

Skills

Customer service

Hospitality

Communication

Engaging storytelling

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

At Eataly, this role is referred to as a Storyteller. This role is about much more than offering samples—it is about sharing a love for Italian food and the stories behind the products. A Storyteller connects with customers, introduces them to authentic Italian specialties, and helps them discover the people, regions, traditions, and craftsmanship that make each product special.

This is a hospitality and education position designed for a charismatic communicator who loves Italian food, history, and culture. A Storyteller reports to the Dry Market Manager.

• Hosts scheduled tasting sessions at our dedicated tasting stations for customers
• Oversees the daily setup, execution, and breakdown of tasting stations, ensuring pristine presentation, visual appeal, and strict adherence to food safety standards
• Manage inventory for tasting supplies and sampling products, minimizing waste while maximizing the impact of guest interactions
• Works towards daily and weekly sales targets by converting product samples into completed retail purchases and brand loyalty
• Assists customers by sharing product knowledge, educating them on how our products are traditionally used and suggests pairings, recipes, and serving ideas
• Brings products to life by sharing captivating narratives regarding their geographical origins (DOP/IGP status), historical significance, and the traditional methods used by our artisanal producers in Italy
• Shares our passion for regional Italian specialties, from artisanal cheeses and cured meats to pasta, sauces, olive oils, sweets, and other authentic products
• Creates memorable experiences that turn a tasting into a journey through Italy
• Other duties as assigned

Qualifications

• Warm, outgoing, and engaging communication style with a heavy focus on customer service
• Hands-on experience and knowledge of Italian ingredients, regions, traditions, and producers is an asset
• Confidence in explaining products and sharing personal recommendations.
• Hospitality-minded, with a strong understanding of creating memorable customer experiences.
• Previous experience in a high-volume retail setting preferred

Job Requirements

• Availability to work onsite with a flexible schedule including nights and weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Compensation

• Compensation for this role is CAD $20.00-$22.00 hourly
• This position has been posted to fill a current vacancy

Additional Information

Benefits and Perks

• Paid Time Off
• Paid Parental Leave
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability). Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds. Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.