Food Service Supervisor Full Time

Compass Group Canada; Kirkland Lake; On-site; CAD 22,000 - 32,000; Full time

Job summary

Compass Group Canada is seeking a Food Service Supervisor to assist the manager on duty with coordinating activities across multiple food service units. The role involves supervising menu production, staffing, scheduling, and training to maintain high customer service standards.

The ideal candidate has at least one year of food service management experience, a valid FoodSafe Level 1 Certification, and solid knowledge of health & safety practices, WHMIS, and HACCP.

Qualifications

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification and health and safety knowledge.
• Knowledge of food service catering and safety practices.
• Strong supervisory and leadership abilities.
• Excellent customer service and communication skills.

Responsibilities

• Assist the Manager on duty with coordinating activities of associates within the food service department.
• Supervise production of menu items, ensure cash readings, manage staff, schedule hours, hire and train employees.
• Learn from Shift Manager to resolve labour issues, track inventories, sales, labour and food costs.
• Communicate positively with cafe patrons and address issues promptly.
• Ensure compliance with Quality Assurance, Health and Safety, HACCP standards.
• Coordinate workplace inspections and WHMIS training, report incidents to head office.

Skills

Supervisory skills

Customer service

Health and safety knowledge

Communication skills

Microsoft Office

Education

FoodSafe Level 1 Certification

Tools

Microsoft Office

Job description

The hourly wage is $19.50. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties And Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/5 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.