Food Service Supervisor

A&W Food Services of Canada Inc.; Victoria; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental Benefits (employee‑

Group RRSP

Flexible scheduling

Career growth opportunities

Job summary

A&W Food Services of Canada Inc. in Victoria, BC is seeking a reliable Food Service Supervisor/Shift Manager to lead daily restaurant operations on assigned shifts. This full-time, permanent role offers growth opportunities within a respected Canadian brand.

You will supervise staff, manage staffing and cash procedures, uphold food safety standards, and ensure excellent guest service. The position requires flexibility for mornings, evenings, weekends, and holidays.

Qualifications

• Completion of secondary school or equivalent.
• Minimum 3 years of experience in food service.
• Previous lead, senior crew, or supervisory experience preferred.
• FOODSAFE Level 1 required (Level 2 asset).
• Strong communication and organizational skills.
• Dependable, mature and comfortable working independently.
• Ability to succeed in a fast‑paced, accountable environment.

Responsibilities

• Supervise and coordinate staff activities during assigned shifts.
• Assign stations, manage breaks, and ensure proper staffing levels.
• Open and/or close the restaurant, including safe and cash-handling procedures.
• Address operational, staff, or guest concerns professionally and calmly.
• Support training, coaching, and onboarding of new employees.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Complete shift documentation and required records accurately.
• Assist with inventory counts and monitoring waste and usage.
• Follow established cash-handling and loss-prevention procedures.
• Support basic food and labour cost control.
• Assist with routine administrative and reporting tasks.
• Maintain a clean, organized, and welcoming restaurant environment.
• Ensure guests receive prompt, friendly, and consistent service.
• Handle guest concerns using A&W service recovery standards.
• Ensure team appearance and conduct meet A&W brand expectations.

Skills

Strong communication

Organizational skills

Dependable

Independent work

Education

Secondary school diploma or equivalent

Job description

Food Service Supervisor/Shift Manager

A&W – Victoria, BC
Island Burgers Inc.
Location:105/106 2000 Cadboro Bay Rd, Victoria, BC

A&W in Victoria is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role. This opportunity is well suited to individuals who value responsibility, take pride in their work, and are looking for long‑term, stable employment that offers career growth opportunities with a respected Canadian brand.

Position Details

• Wage: $21.00 per hour
• Hours: 32-40 hours per week
• Positions Available:1
• Employment Type: Full-time, Permanent
• Language: English
• Start Date: As soon as possible

What We Offer

• Consistent, year‑round employment
• A respectful, people‑centred workplace
• Opportunities for growth, increased responsibility and career advancement
• We recognize that employees have commitments outside of work, and we strive to offer flexible scheduling where operationally possible.
• Optional, employee‑contributed Medical and Dental Benefits (single or family), including:
  • Pharmaceuticals and Hospital Care
  • Paramedical Services and Medical Equipment
  • Vision Care and Travel Coverage
  • Basic and Optional Life Insurance
• Optional, employee‑contributed Group RRSP

About Us

The McMurray Group owns and operates A&W Restaurants throughout Western Canada. We are committed to building strongworkplaces where people stay and build their careers through open communication, mutual respect, and recognition of a job well done. Our supervisors play a key role in creating professional, well‑run restaurants.

Role Overview

As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet A&W standards.

This is a hands‑on leadership role for individuals who are comfortable taking ownership of their shift and supporting both people and performance.

Key Responsibilities

Leadership & Operations

• Supervise and coordinate staff activities during assigned shifts
• Assign stations, manage breaks, and ensure proper staffing levels
• Open and/or close the restaurant, including safe and cash‑handling procedures
• Address operational, staff, or guest concerns professionally and calmly
• Support training, coaching, and onboarding of new employees
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Complete shift documentation and required records accurately

Inventory & Cash Control

• Assist with inventory counts and monitoring waste and usage
• Follow established cash‑handling and loss‑prevention procedures
• Support basic food and labour cost control
• Assist with routine administrative and reporting tasks

Customer Experience

• Maintain a clean, organized, and welcoming restaurant environment
• Ensure guests receive prompt, friendly, and consistent service
• Handle guest concerns using A&W service recovery standards
• Ensure team appearance and conduct meet A&W brand expectations

Qualifications & Experience

• Completion of secondary school or equivalent
• Minimum 3 years of experience in food service
• Previous lead, senior crew, or supervisory experience preferred
• FOODSAFE Level 1 required (Level 2 considered an asset)
• Strong communication and organizational skills
• Dependable, mature, and comfortable working independently
• Ability to succeed in a fast‑paced, accountable environment

Working Conditions

• Fast‑paced restaurant environment
• Standing and walking throughout shifts, with repetitive tasks typical of a food service environment
• Occasional lifting of up to 14 kgs (approx. 31 lbs)
• Shift work including mornings, evenings, weekends, and statutory holidays

Posted: October 20, 2026

Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered.

If you are viewing this posting, the position has not yet been filled. Only qualified applicants will be contacted for assessments and interviews.