Restaurant Assistant Manager

One Therapy Network; Victoria; On-site; CAD 40,500 - 49,500; Full time

Benefits offered by this job

Medical and Dental Benefit plan

Group RRSP

Quarterly bonus potential

Job summary

A&W Restaurants (Island Burgers Inc.) in Victoria BC is seeking a full-time Assistant Manager to oversee restaurant operations at the Shelbourne location. The successful candidate will manage daily operations, ensure compliance with health standards, and support staff development while maintaining high guest satisfaction.

The role offers a base salary of $45,000 annually along with benefits, including a medical plan and quarterly bonuses. Strong leadership and interpersonal skills are essential.

Qualifications

• Strong interpersonal and leadership skills with supervisory experience.
• Proficient in all restaurant operational positions.
• Knowledge of Restaurant Operating Systems and Standards.
• Interest in developing and supporting team members.
• Basic or Intermediate First Aid certification.

Responsibilities

• Support operations and finances for overall restaurant management.
• Assist in staff scheduling and oversee shift deployment.
• Ensure high-quality guest service and food safety standards.
• Document performance and participate in employee discipline.
• Monitor revenues and implement adjustments as necessary.

Skills

Interpersonal skills

Leadership

Basic accounting

Problem-solving

Communication

Education

High school diploma or equivalent

Hospitality training preferred

Tools

POS systems

Windows 11

MS365 Business

Job description

A&W Restaurants (Island Burgers Inc.) in Victoria BC is looking for a full-time Assistant Manager to start immediately at our Shelbourne location (3667 Shelbourne Street).

Base Salary: $45,000 annual

Language: English

Hours Per Week: 40

Education: Secondary School Certificate or equivalent

Experience: Experience in Restaurant Supervisory or Management role is an asset.

Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, and AD&D, an optional employee‑contributed Group RRSP, along with a quarterly bonus potential of 7.5% of salary and annual profit sharing.

The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.

Role

The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and health/employment regulations, and ensuring smooth operations during the Manager’s absence. The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning, organizing, directing, controlling, and evaluating operations; supervising and training staff; and ensuring adherence to food safety and health standards.

Responsibilities

Operations

• Support the Manager in balancing food quality, speed of service, guest satisfaction, and cost control.
• Assist in reviewing weekly P&L statements and managing food, labour, and operational costs.
• Maintain A&W operational standards and participate in reviews and improvement initiatives.
• Ensure compliance with WorkSafeBC, public health, and ESA requirements.
• Assist with staff scheduling and oversee shift deployment.
• Support maintenance of equipment and facility systems, and coordinate repairs.
• Promote team engagement and a positive workplace climate.
• Ensure compliance with sanitation, hygiene, and food‑handling practices.

Human Resources

• Recruit and train hourly staff; support supervisory hiring.
• Address performance issues and participate in discipline as needed.
• Mentor staff for future leadership roles.
• Lead team meetings when delegated and support communication.
• Ensure payroll and scheduling compliance with provincial standards.
• Promote a safe and motivating work environment.
• Document and report critical incidents.
• Assist with Health & Safety meetings and follow‑up on corrective actions.
• Maintain knowledge of HR policies and enforce them consistently.
• Assist with daily, weekly, and period‑end accounting tasks.
• Support inventory control, ordering, waste tracking, and cost management.
• Apply cash, food, and labour cost control practices.
• Help achieve profitability through cost control and efficiency.
• Support accurate sales forecasting and strategies to meet targets.
• Monitor revenues and support adjustments when necessary.

Customer Service

• Maintain high standards of cleanliness, sanitation, and food safety.
• Ensure high‑quality guest service through effective staff positioning.
• Assist with local store marketing activities.
• Address guest concerns using the service recovery program.
• Ensure team appearance and conduct meet A&W standards.
• Monitor guest satisfaction metrics and support improvements.
• Resolve customer issues and ensure compliance with health and safety rules.

Qualifications & Requirements

• Strong interpersonal and leadership skills with supervisory experience.
• Proficiency in all restaurant operational positions.
• Knowledge of Restaurant Operating Systems and Standards.
• Interest in developing and supporting team members.
• Ability to perform basic accounting and administrative duties.
• Basic or Intermediate First Aid certification.
• High school diploma or equivalent; hospitality training preferred.
• Proficiency with POS systems, Windows 11, and MS365 Business.
• Leadership & People Development
• Operational Expertise
• Customer FocusDecision‑Making
• Communication Skills
• Problem‑Solving

Working Conditions

• Fast‑paced food service environment.
• Standing for extended periods; occasional lifting up to 25 lbs.
• Flexible availability including evenings, weekends, holidays.
• Responsible for full restaurant oversight during operating hours.