Food Service Supervisor

Tim Hortons | 426889 BC LTD; Trail; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Dental Benefits

Job summary

Tim Hortons | 426889 BC LTD in Trail, Canada seeks a Restaurant Supervisor to lead a fast paced team and deliver outstanding guest service. You will train staff, ensure quality and cleanliness, and support owners and managers in day-to-day operations.

The ideal candidate has 1–2 years in food service, strong leadership and communication skills, and a commitment to food safety and inventory management. This role offers growth and a vibrant team environment.

Qualifications

• 1–2 years of experience in the food service industry or similar.
• Proven ability to supervise staff and coordinate restaurant operations.
• Strong customer service, food safety, inventory, and fast-paced environment skills.

Responsibilities

• Supervise each shift to ensure the team has tools to succeed.
• Follow Tim Hortons standards and operating guidelines for equipment and products.
• Train and coach a diverse team to uphold high standards of operation.
• Promote a respectful team environment with open communication.
• Handle guest concerns and maintain customer service levels.
• Ensure optimal employee coverage and adapt during busy periods.

Skills

Team leadership

Customer service

Communication

Problem solving

Training

Job description

Join our growing team! We are looking for a Restaurant Supervisors!

As a Restaurant Supervisor, you are an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry you take pride in supporting the Owner and Managers in the day-to-day operations of a fast paced restaurant.

In this position you will:

• Supervise each shift by ensuring your team has all the tools they need to succeed
• Follow Tim Hortons standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment
• Train, and coach a diverse team to achieve and maintain Tim Hortons high standards of operation
• Promote a respectful team environment and supervise team members with open communication and understanding
• Handle guest concerns when they arise
• Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods and maintain optimal customer service levels

Why work for us?

• Fast paced work environment
• Potential to grow
• Medical Dental Benefits

Requirements

The position requires 1–2 years of experience in the food service industry and demonstrated ability to supervise sta, coordinate restaurant operations, provide customer service, maintain food safety standards, manage inventory, and work eectively in a fast-paced environment. Strong leadership, communication, organizational, and problem-solving skills are required to successfully perform the duties of the position.

Company Information

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.