Food Service Supervisor

Compass Group Canada (Beaver) Ltd.; Grand Falls-Windsor; On-site; CAD 45,000 - 55,000; Full time

Job summary

Compass Group Canada (Beaver) Ltd. in Newfoundland and Labrador seeks a Food Service Supervisor to assist the Manager on duty by coordinating associates and supervising multiple food service units while ensuring excellent customer service.

You will hire/train staff, schedule hours, monitor inventories and costs, and maintain safety programs. HACCP/WHMIS compliance and strong communication are essential for success.

Qualifications

• Minimum of 1 year of strong operation food industry management experience.
• FoodSafe Level 1 Certification required.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering and operations.
• Strong supervisory skills and ability to motivate staff.
• Experience in employee relations in a unionized environment is a plus.
• Excellent customer service and communication skills; proficient with MS Office.

Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise production of menu items, ensure cash readings, manage associates, schedule staff hours, hire and train employees.
• Learn from the Shift Manager to resolve labour relations issues and track weekly inventories, sales, labour and food cost.
• Communicate positively to café patrons and address issues promptly.
• Ensure compliance with Quality Assurance, Health and Safety, WHMIS regulations.
• Coordinate workplace inspections and WHMIS training; report accidents to head office.
• Ensure HACCP standards are followed in food preparation.

Skills

Food Service Management

Supervisory Experience

Customer Service

Communication Skills

Union Labour Relations

Health and Safety Knowledge

Microsoft Office

Education

FoodSafe Level 1 Certification

Tools

Microsoft Office

Job description

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties and Responsibilities:

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications:

Think you have what it takes to be ourFood Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.