Food Service Ambassador

Covenant Health Canada; Edmonton; On-site; CAD 28,000 - 30,000; Part time

Job summary

Covenant Health is seeking a Food Service Ambassador to inform patients how to order meals via the room service system, assist with placing orders, and serve meals in a courteous, professional manner at Misericordia Community Hosp in Edmonton.

The role requires strong customer service, English proficiency, and teamwork within the Nutrition and Food Services team. This temporary position offers flexible shifts and requires adherence to CUPE 2111 terms.

Qualifications

• Grade 12 or recognized equivalent required.
• Proficiency in office procedures and computer applications in a Windows environment required.
• Excellent customer service and communication skills required.
• Strong interpersonal skills and has training in customer relations required.

Responsibilities

• Inform patients how to order meals using the room service system.
• Assist patients in placing meal orders and serve meals to patients.
• Communicate with the healthcare team to ensure nutritional needs are met.
• Maintain confidentiality and use technology to receive orders and communicate with team members.
• Participate in training of new staff and students; adhere to policies and SOPs.

Skills

Customer service

Communication

Interpersonal skills

Education

Grade 12 or equivalent

Tools

Windows

Office software

Job description

In keeping with the Covenant Health's Mission, Vision, and Values, and as an integral member of the Nutrition and Food Services Team, the Food Service Ambassador is responsible for informing patients on how to order meals using the room service system, assisting patients as required in placing meal orders, and serving meals to patients, completing all duties in a friendly, personalized, professional, and efficient manner. The Food Service Ambassador communicates with the entire healthcare team to help ensure patient's nutritional needs are met, maintaining the highest level of confidentiality. The Food Service Ambassador must accurately and efficiently use technology, such as computer software in a windows environment and smart phones, to receive patient orders and communicate with NFS team members. The Food Service Ambassador participates in departmental meetings and programs, participates in the training/orientation of new staff and students and performs other duties as required. These tasks are completed with minimal supervision and following all applicable policies and standard operating procedures. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.

Description:

In keeping with the Covenant Health's Mission, Vision, and Values, and as an integral member of the Nutrition and Food Services Team, the Food Service Ambassador is responsible for informing patients on how to order meals using the room service system, assisting patients as required in placing meal orders, and serving meals to patients, completing all duties in a friendly, personalized, professional, and efficient manner. The Food Service Ambassador communicates with the entire healthcare team to help ensure patient's nutritional needs are met; maintaining the highest level of confidentiality. The Food Service Ambassador must accurately and efficiently use technology, such as computer software in a windows environment and smart phones, to receive patient orders and communicate with NFS team members. The Food Service Ambassador participates in departmental meetings and programs, participates in the training/orientation of new staff and students and performs other duties as required. These tasks are completed with minimal supervision, and following all applicable policies and standard operating procedures. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.

• Union: COV CUPE 2111
• Unit and Program: Nutrition and Food Services
• Primary Location: Misericordia Community Hosp
• Multi-Site: Not Applicable
• FTE: 0.59
• Posting End Date: 28-OCT-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 16-NOV-2026
• Temporary End Date: 15-NOV-2027
• Length of Shift in weeks: 3
• Shifts per cycle: 14
• Days Off: As Per Rotation
• Minimum Salary: $20.06
• Maximum Salary: $21.93
• Vehicle Requirement: Not Applicable

• Classification: Food Service Ambassador
• Union: COV CUPE 2111
• Unit and Program: Nutrition and Food Services
• Primary Location: Misericordia Community Hosp
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.59
• Posting End Date: 28-OCT-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 16-NOV-2026
• Temporary End Date: 15-NOV-2027
• Hours per Shift: 3.30 - 6.75
• Length of Shift in weeks: 3
• Shifts per cycle: 14
• Shift Pattern: Days, Evenings, Weekends, On Call
• Days Off: As Per Rotation
• Minimum Salary: $20.06
• Maximum Salary: $21.93
• Vehicle Requirement: Not Applicable

Required Qualifications:

Grade 12 or recognized equivalent required.Proficiency in office procedures and computer applications in a Windows environment required.Ability to read, write, speak and understand English required.Excellent customer service and communication skills required.Strong interpersonal skills and has training in customer relations required.

Additional Required Qualifications:

As required.

Preferred Qualifications:

As required.

Hiring Requirements

The following must be provided prior to your first day of work:

Security Screening: As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose of previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.

Be the Difference

Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith-based values, integrity, and compassion, every role contributes to person-centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.

Create and manage profiles for future opportunities.

Covenant Zone, Edmonton, Misericordia Community Hosp