Food & Beverage Supervisor - Bowl Valley

VERA Security, Inc.; Banff; On-site; CAD 46,000 - 52,000; Full time

Benefits offered by this job

Staff accommodation

Free meal per shift

Benefits package

Pension plan

Travel discounts

Staff travel program

Employee discounts

Job summary

Fairmont Banff Springs is seeking a Bowl Valley Supervisor to lead a team in our Food & Beverage operations in Banff. You will oversee daily operations, manage scheduling, training, and ensure guest satisfaction while upholding standards.

Starting at $22.22 per hour, staff benefits include on-site accommodation for full-time status, meal per shift, and a comprehensive benefits package. This role requires hospitality experience and the ability to stand long hours and lift up to 50 lbs.

Qualifications

• Experience in guest service and using point-of-sale systems.
• Ability to stand for long hours and lift up to 50 lbs.
• Experience in managing a small team (5–10 staff).
• Experience with computer systems is preferred.

Responsibilities

• Oversee day-to-day bowl valley operations and staff scheduling.
• Lead employee training and development to ensure service excellence.
• Maintain knowledge of menu items, pricing and budgeting.
• Ensure bowling lanes, equipment and shoe rentals are properly managed and functional.
• Support guest needs and assist with score sheets when required.

Skills

Guest service

Point of sale

Cash handling

Computer experience

Education

High School Diploma

Hospitality degree (asset)

Tools

POS systems

Job description

• Full-time
• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description

As the Bowl Valley Supervisor, you'll offer visionary leadership, fostering an engaged team committed to delivering quality, efficiency, and exceptional service. Your role encompasses overseeing day-to-day operations effectively and efficiently, with a crucial focus on employee training.

Starting Rate: $22.22 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years.

Job Duties Include:

Reporting to the Bowl Valley Manager, the Supervisor will be responsible for:

• Having full knowledge of menu items and pricing
• Handling all cash and credit card transactions from guests in an efficient and accurate manner
• Ensuring stocking Bowl Valley amenities
• Ensuring the shoe rentals are appropriately handled and accounted for
• Ensuring that lanes booking is handles appropriately/assign as needed/well maintained
• Assist guests/ members in reference to their score sheets, when required
• Ensuring that Bowl Valley Area Machines are in an operational and functional manner at all times, assist or perform in stripping and conditioning bowling lanes and pin decks and other Machine/Lane related duties
• Manage a team of 5-10 staff members including scheduling, operations and daily duties as assigned
• Other duties as assigned

Qualifications

Your Skills & Qualifications:

• High School Diploma required, hospitality degree or entertainment degree/recreational will be considered an asset
• Previous guest service experience including point of sale system experience preferred
• Five pin bowling knowledge will be considered an asset
• Computer experience is preferred
• This job required to be able to stand long hours and lift up to 50lbs in some instances

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Aff…
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [emailprotected]