Food & Beverage Supervisor

Toronto Cricket Club; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

The Toronto Cricket Skating and Curling Club is a private family‑oriented club in North Toronto seeking a full‑time Food & Beverage Supervisor to lead operations across the Sports Grill, patio, lounges and the sports bar.

You will oversee staffing, ensure service is professional and timely, assist in events, train front staff, and coordinate with kitchen and other departments while upholding OHSA policies. Smart Serve and at least two years in hospitality are required.

Qualifications

• High school diploma or equivalent required.
• Smart Serve certification required.
• Minimum 2 years of hospitality-related experience in food services.
• Knowledge of computerized point of sale systems.
• Understanding of Safety and Sanitation Regulations.
• Knowledge of AGCO liquor laws is an asset.
• Strong interpersonal and problem-solving skills.
• Ability to de-escalate challenging situations with empathy.

Responsibilities

• Manage service activities across Sports Grill, Family Bistro, Sports Bar, and lounges.
• Ensure areas are well-staffed and supervised with direct front staff oversight.
• Ensure meals and beverages are served professionally and on time; coordinate with kitchen and staff.
• Provide ongoing training to front staff.
• Address member complaints and staff-related issues; escalate as needed.
• Liaise between members, service staff and kitchen; communicate event changes.
• Comply with OHSA and safety policies; maintain cleanliness standards.
• Support opening/closing duties and assist in staffing for events.

Skills

Smart Serve certified

Interpersonal skills

Problem solving

De-escalation under pressure

Customer service mindset

Education

High school diploma or equivalent

Job description

141 Wilson Ave, Toronto, ON M5M 3A3, Canada

Job Description

About the Toronto Cricket Skating and Curling Club: As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture. Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun. Located in North Toronto, the Club consists of more than 4,000 members, with a strong presence in the local social and sporting community.

We are currently looking for a full-timeFood & Beverage Supervisorto join our Food & Beverage Department. This position is responsible for assisting in the complete operation of Sports Grill, patio, skating/sports/curling and squash lounges, and sports bar.

Key Responsibilities

• Manages service activities in the multiple dining areas throughout the Club, e.g., Sports Grill, Family Bistro, Sports Bar, Skating, Curling and Squash Lounges
• Ensures all areas are well-staffed and supervised to provide a smooth running operation by providing direct supervision of front staff
• Ensures meals and beverages are served in a professional and timely manner by circulating the dining areas and communicating with the kitchen and serving staff; including staffing, organization and execution of events
• Works with staff on all preparatory work prior to opening and closing
• Responsible for staffing levels; ensures staff are looking after their sections
• Fills front staff roles (e.g. Server, Host) when staff is not available and provides services to members and guest
• Maintains a high level of cleanliness standards within the department
• Provides ongoing training to new and existing front staff
• Liaises between members, service staff and kitchen
• Addresses member complaints and any problems that arise, as well as staff-related issues; escalates appropriately to the Food & Beverage Manager
• Communicates with other departments regarding event changes, member concerns and emergency situations
• Prepares bills and any related forms for functions, and maintains the ordering and storage of paper supplies
• Works in compliance with Occupational Health & Safety Act (OHSA) and any safety policies and procedures set out by the Club
• Conduct self in alignment with the Well Played service model (Prompt, Personalized, Polite) to support member services and respect in the workplace

Job Requirements

• Completion of high school or equivalent required
• Smart Serve certification required
• A minimum of two (2) years of relevant experience in a hospitality-related industry required, specifically in food services and preparation
• Must have an understanding of computerized point of sale systemsMust have working knowledge of Safety and Sanitations Regulations
• Knowledge AGCO liquor laws an asset
• Exceptional interpersonal skills and problem-solving skills
• Ability to de-escalate stressful situations with empathy and a member service mindset

Toronto Cricket Skating & Curling Club is an equal opportunity employer and committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify Human Resources ([e-mail]) and they will ensure the necessary steps are taken to accommodate your needs.

As part of the recruitment process, the Club uses AI-assisted tools to help screen and rank applications; however, all candidates are reviewed by our hiring team before any hiring decisions are made.

141 Wilson Ave, Toronto, ON M5M 3A3, Canada