Food & Beverage Shift Lead

LEGOLAND PARKS; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Food and Beverage Shift Lead, where you'll play a crucial role in ensuring exceptional guest experiences at a renowned family entertainment attraction. This position offers the opportunity to lead a passionate team, oversee daily operations, and foster a fun, engaging environment. With a focus on guest satisfaction and safety, you'll train staff and manage operations to deliver world-class service. If you're enthusiastic about creating magical moments for families and children, this role is perfect for you!

Benefits

Flexible hours

30% discount in the retail store

Merlin Magic Pass for free admission to attractions

Competitive 401K

Discounts through the Merlin Marketplace Website

Fun working environment

Qualifications

• Minimum six months’ experience in food and beverage industry roles preferred.
• Experience in customer service and guest interaction is required.

Responsibilities

• Oversee smooth operation of food and beverage departments.
• Lead and motivate staff to provide exemplary customer service.
• Manage queues and guest flow within the attraction.

Skills

Customer Service

Team Leadership

Communication Skills

Food Safety Knowledge

Education

High School Diploma or GED

Job description

What you'll bring to the team

Job Title: Food and Beverage Shift Lead Operating Group: Gateway North America Division: Food and Beverage Reports to: Retail Manager Job Level: Non-Manager Exemption Status: Non-Exempt

Job Summary: The Food and Beverage Shift Lead is responsible for assisting the team as a part of the day-to-day Food and Beverage (Café) operations of the attraction. The Shift Leads’ primary responsibilities include serving as the department’s Supervisor on Duty and assuming the role of assigned hosts positions, where necessary. The Shift Lead also has a day-to-day role in developing our front-line team members to deliver world-class customer service

Qualifications & Experience

Key Responsibilities:

• While Supervisor on Duty, oversee the smooth operation of all departments including Food andBeverage, Attraction, Food and Beverage, and Retail• Delegate and monitor daily assignments for front line staff.• Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.• Uphold all health and safety policies and procedures and ensure all teams are compliant.• Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimalway.• Efficiently respond to guest issues and concerns throughout the day by communicating amongst relevantdepartments.• Initiate and organize all Host training in areas such as ride safety, food safety, profit protection, and retailstandards. Maintain adequate records.• Ensure that team members are empowered to deliver outstanding customer service including guestrecovery as needed.• Evaluate workforce performance. Coach and/or escalate as needed.• When not duty managing, Shift Leads support their respective department in areas such as training,stocking, inventory controls, employee engagement, and scheduling.• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably beexpected within the scope and grading of the role.• Perform other duties as assigned.Education and Experience:High school diploma or GED. Minimum six months’ experience working in the food and beverage (i.e. restaurant,café) industry roles preferred. Any combination of training and/or experience which demonstrates ability to performthe duties as described; a typical qualifying background would include experience working in an office environmentinvolving public contact. Customer service and guest interaction experience and proficiency is required. Experienceand passion for entertaining children and families is required. The ability to train others effectively is required. Thisposition requires a fun, expert, outgoing approach to interacting with others and the ability to lead a team to do thesame, with an ability to provide service on the highest possible level. Excellent communication and motivational skillsare required.

Licenses and Certifications

Ability to obtain related licensures or certification as may be required to perform the essential function of theposition or as required by law.Travel Requirements:

• May occasionally require local travel.

Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or adisability, please contact our friendly team to have a discussion. You can get in contact [e-mail].

Pay RangeFrom CAD $19.50/Hr.