Food & Beverage Shift Lead

Merlin Entertainments - Corporate; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Food and Beverage Shift Lead at an exciting entertainment venue! This role involves overseeing daily operations, leading a passionate team, and ensuring exceptional guest experiences. You will play a vital role in training staff, maintaining health and safety standards, and managing guest flow. If you have a fun personality and a knack for motivating others, this position offers a unique opportunity to create magical memories for families while advancing your career in a vibrant environment. Flexible hours and competitive benefits await you!

Benefits

Flexible hours

30% discount in retail stores

Merlin Magic Pass for free admission

Competitive 401K

Discounts through Merlin Marketplace

Qualifications

• Minimum six months’ experience in food and beverage roles preferred.
• Experience in customer service and guest interaction required.

Responsibilities

• Oversee smooth operation of Food and Beverage and Retail departments.
• Lead and motivate staff to provide exemplary customer service.
• Organize training for hosts in safety and retail standards.

Skills

Customer Service

Team Leadership

Training and Development

Communication Skills

Health and Safety Compliance

Education

High School Diploma or GED

Job description

What you'll bring to the team

Job Title: Food and Beverage Shift Lead Operating Group: Gateway North America Division: Food and Beverage Reports to: Retail Manager Job Level: Non-Manager Exemption Status: Non-Exempt

Job Summary

The Food and Beverage Shift Lead is responsible for assisting the team in the day-to-day Food and Beverage (Café) operations of the attraction. The primary responsibilities include serving as the department’s Supervisor on Duty and assuming the role of assigned hosts positions when necessary. The Shift Lead also plays a key role in developing front-line team members to deliver world-class customer service.

Qualifications & Experience

Key Responsibilities:

1. Oversee the smooth operation of all departments, including Food and Beverage, Attraction, and Retail, while serving as Supervisor on Duty.
2. Delegate and monitor daily assignments for front-line staff.
3. Lead and motivate staff to be guest-focused and provide exemplary customer service.
4. Uphold health and safety policies and ensure team compliance.
5. Manage queues and guest flow in high-traffic areas safely and efficiently.
6. Respond promptly to guest issues, coordinating with relevant departments.
7. Organize and conduct training for hosts in areas such as ride safety, food safety, profit protection, and retail standards, maintaining records.
8. Empower team members to deliver outstanding service and handle guest recovery as needed.
9. Evaluate workforce performance, providing coaching or escalation as appropriate.
10. Support departmental tasks such as training, stocking, inventory control, employee engagement, and scheduling when not duty managing.
11. Perform other duties as assigned.

Education and Experience:

• High school diploma or GED.
• Minimum six months’ experience in food and beverage roles preferred.
• Experience in customer service and guest interaction required.
• Experience and passion for entertaining children and families required.
• Ability to train others effectively.
• A fun, outgoing personality with excellent communication and motivational skills.

Licenses and Certifications: Ability to obtain required licenses or certifications as necessary by law.

Travel Requirements: May occasionally require local travel.

Benefits

Joining us offers outstanding career development opportunities within a global organization, along with:

• Flexible hours.
• 30% discount in retail stores.
• Merlin Magic Pass for free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through Merlin Marketplace on online purchases.
• A fun working environment and more!

About Us

Merlin Entertainments is a global leader in location-based family entertainment, creating memorable, immersive experiences for millions of guests annually. We are committed to creating magical memories and ensuring everyone can perform their best. For additional requirements related to health or disabilities, please contact us at [e-mail].

Pay Range

From CAD $19.50 per hour.