food and beverage server

O-Sho Japanese Restaurant; Lethbridge; On-site; CAD 21,000 - 26,000; Full time

Job summary

O-Sho Japanese Restaurant seeks a customer‑focused server with Smart Serve and ProServe certifications to deliver exceptional dining experiences on site. You will greet guests, explain menu items, and recommend wines while coordinating with kitchen and bar staff to ensure smooth service.

The role requires strong communication, reliability, and the ability to work in a fast-paced environment, with a focus on guest satisfaction and accurate caisse balance.

Qualifications

• Must have Smart Serve and ProServe certifications.
• Experience in high-volume restaurant service is a plus.
• Ability to upsell wine and menu items with customers.

Responsibilities

• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages.
• Take orders and relay to kitchen and bar staff.
• Balance cash and record sales.
• Advise on wine selections and maintain wine inventory.
• Enforce provincial liquor regulations and provide customer service.

Skills

Client focus

Excellent oral communication

Efficient interpersonal skills

Flexibility

Initiative

Organized

Reliability

Team player

Education

Secondary school diploma

ProServe certification

Tools

Electronic cash register

Point of sale system

Job description

• Secondary (high) school graduation certificate

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

7 months to less than 1 year

Work setting

On site

Work must be completed at the physical location. There is no option to work remotely.

• Restaurant
• Pub

Responsibilities

• Must be of legal age to mix and serve alcoholic beverages
• Address customers' complaints or concerns
• Prepare and serve specialty food at customers' tables
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Enforce provincial/territorial liquor legislation and regulations
• Advise on menu selections
• Balance cash and record sales
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Order and maintain inventory of wines and wine glassware
• Perform sensory evaluation of wines
• Serve food and beverages
• Supervise other servers and bussing staff
• Take orders and relay to kitchen and bar staff
• Train staff
• Assist clients/guests with special needs
• Provide customer service

Credentials

Certificates, licences, memberships, and courses

• Smart Serve
• ProServe program

Experience and specialization

Computer and technology knowledge

• Electronic cash register
• Point of sale system

Additional information

Security and safety

• Bondable

Work conditions and physical capabilities

• Bending, crouching, kneeling
• Fast-paced environment
• Handling heavy loads
• Physically demanding
• Standing for extended periods
• Work under pressure

Weight handling

• Up to 9 kg (20 lbs)
• Up to 13.5 kg (30 lbs)

Own tools/equipment

• Uniform

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player