Food and Beverage Manager - In-Room Dining

EMBLEMS; Banff; Presencial; CAD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Vision & Dental

Extended benefits (Mental Health, Orth

Defined Contribution Pension Plan with

Employee travel program with room and餐

Descripción de la vacante

Rimrock Banff is seeking a Food and Beverage Manager for In-Room Dining to lead a luxury operation that blends hotel service with culinary excellence. You will manage order flow, privacy, and guest experience in-room.

Youll collaborate with Culinary, Stewarding, Front Office and Housekeeping; coach a high-performing team; ensure compliance with safety standards; Alberta ProServe certification is required.

Formación

• Leadership experience in luxury hospitality, in-room dining, room service, or fine dining operations.
• A strong understanding of service pacing, guest psychology, privacy, and discretion.
• Proven ability to lead teams with calm authority, clarity, and emotional intelligence.
• Operational excellence paired with a genuine passion for guest experience.
• Alberta ProServe certification required

Responsabilidades

• Lead daily In-Room Dining operations with high quality and service standards.
• Oversee order flow, timing and delivery for seamless service.
• Ensure privacy, discretion and guest wellbeing in all interactions.
• Collaborate with Culinary to design menus that travel well.
• Coach and develop a high-performing, values-driven team.
• Manage scheduling and payroll in line with volumes.
• Respond to guest feedback promptly and empathetically.

Conocimientos

Leadership

Guest service mindset

Emotional intelligence

Operational excellence

In-room dining leadership

Educación

Alberta ProServe certification

Descripción del empleo

Food and Beverage Manager - In-Room Dining

• Full-time
• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

In-Room Dining is not a convenience, it is a curated, elevated extension of our culinary experience. Leading it requires intention, discretion, and an intuitive understanding of how guests want to feel in their private space.

As Food and Beverage Manager,you’lloversee an operation that blends restaurant-level food and beverage with quiet precision, emotional intelligence, and impeccable timing.You’llshape In-Room Dining as a calm, seamless, and indulgent experience, from order taking to delivery, ensuring every interaction feels thoughtful, unrushed, and deeply considered.

What You'll Be Doing:

Operational Excellence

• Lead the day-to-day operation of In-Room Dining, ensuring exceptional quality, consistency, and service standards.
• Oversee daily order flow, timing, and delivery to ensure precise, quiet, and seamless service.
• Maintain service standards that prioritize discretion, privacy, and emotional awareness.
• Ensure compliance with food safety, liquor legislation, health regulations and brand standards
• Partner with Culinary to design menus and offerings that travel well, hold quality, and feel complete in-room.
• Oversee amenity, VIP and special occasion programs, ensuring thoughtful execution and exceptional presentation.
• Ensure wellness-forward, dog-friendly, and privacy-led standards are consistently upheld.
• Manage mini-market / honour-style self-serve concepts on guest floors.
• Respond confidently and professionally to guest feedback, resolving concerns with empathy and urgency.
• Partner closely with Culinary, Stewarding, Front Office, Housekeeping and Guest Services to deliver flawless guest experiences.
• Inspire, coach and develop a high-performing team through ongoing training, feedback and recognition.
• Foster a culture of calm professionalism, pride, and accountability.
• Lead by example, setting the tone for service pacing, communication, and guest care.
• Manage scheduling, labour productivity and payroll in alignment with business volumes.

What You Bring

• Leadership experience in luxury hospitality, in-room dining, room service, or fine dining operations.
• A strong understanding of service pacing, guest psychology, privacy, and discretion.
• Proven ability to lead teams with calm authority, clarity, and emotional intelligence.
• Operational excellence paired with a genuine passion for guest experience.
• Alberta ProServe certification required

Bonus IfYouBring

• Experience with Forbes, LQA, or similar luxury service standards.
• A background in wellness-focused or lifestyle hospitality environments.
• Creative experience with curated amenities, VIP experiences, or personalized guest moments.
• A desire to redefine in-room dining as a modern, elevatedexperience.

Who You Are

You’recomposed, intuitive, andguest-obsessed. You understand that luxury often lives in restraint, timing, and tone. You lead with presence rather than volume, andyou’redeeply attuned to how service makes people feel. You thrive in environments that require discretion, adaptability, and emotional intelligence, and you take pride in delivering excellence quietly, consistently, and with care.

Lead with intention. Serve with discretion. Stay moved.

Physical Demands

• Continuous standing and walking forlong periodsof time.
• Frequent lifting and carrying up to 11lbs (5kg); occasional lifting and carrying up to 22lbs (10kg)including kegs
• Regular use of espresso machines, grinders, ovens, and other small appliances.
• Frequent bending, reaching, and twisting; occasional kneeling or crouching.
• Ability to work in a fast-paced environment with exposure to heat, noise, and cleaning chemicals.

Visa Requirements:Must be legallyauthorizedto work in Canada. The hotel is unable toassistcandidates in obtaining Canadian work authorization.

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affection for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program,exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation (subject to availability).

We’recommitted to providing an inclusive and accessible recruitment experience. If yourequireany accommodations during the application or interview process, please reach outconfidentially,[e-mail], andwe’llwork with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger,and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park,it’sonly fitting that our workplace reflects the same richness.

Whetheryou'reon shift or in staff housing, we want everyperson to feel seen, valued, and free to be fully themselves,regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusionisn'ta box wecheck,it’sa value we live. And whilewe'reproudofour progress, we knowthere'salways more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belongingisn’tjust possible,it’sexpected. Be you. Be bold. Stay moved.

#CWMRLeadership