Floor Supervisor - RBC Amphitheater

Legends Global; Toronto; On-site; CAD 26,139 - 37,229; Part time

Job summary

A leading hospitality service provider in Toronto, Ontario, seeks a Floor Supervisor for part-time seasonal work at the RBC Amphitheatre. The role includes overseeing food and beverage services during events, ensuring the highest guest satisfaction while managing staff and procedures. Candidates need prior supervisory experience, a valid Smart Serve, and must be adaptable to varying schedules including evenings and weekends. The pay rate is $23 per hour.

Qualifications

• Must be a quick learner.
• Ability to multitask in a fast paced, team orientated setting.
• Previous supervising experience required.
• Must have a valid Smart Serve.
• Able to adapt to change quickly.
• Punctual and dependable.

Responsibilities

• Supervise food and beverage services at events.
• Oversee Concessions and Bars in assigned section.
• Maintain a positive attitude and foresee potential problems.
• Handle guest and employee relations effectively.
• Conduct inventory audits and ensure paperwork accuracy.

Skills

Quick learner

Multitasking

Customer service

Communication

Personable

Proactive

Self-motivated

Punctual

Tools

POS system

Job description

Overview

This is a part-time seasonal position at the RBC Amphitheatre in Toronto, Ontario. Employment will last until mid to late October and the hours will vary each week. Shifts are usually in the evenings throughout the week, with a few full-day events scheduled. Must be able to work all event days/evenings when needed. This position requires the ability to work past midnight for most events.

Responsibilities

• Floor Supervisors will work directly with all Managers to ensure that food and beverage services provided by Legends, meet or exceed our Guest’s and Client’s expectations and that employees are adhering to all health and safety policies.
• Floor Supervisors are responsible for overseeing Concessions and Bars within their assigned section.
• Maintain a positive and proactive attitude, foreseeing any potential problems before they occur.
• Will assist with handling guest and/or employee relations (complaints, disagreements, alcohol violations, etc.).
• Will assist employees with smooth operations from opening to closing of their assigned stands.
• Ensuring all staff are adhering to all the in house and AGCO alcohol policies, procedures, and regulations.
• Conduct physical audit of inventory when needed, research and perform reconciliations. Ensure all required paperwork at a location is completed accurately every event.
• Assist with miscellaneous duties to support department efficiency.

Required Qualifications

• Must be a quick learner.
• Ability to multitask in a fast paced, team orientated setting.
• Previous supervising experience required.
• Knowledge and experience working with a POS system an asset.
• Customer service and communication.
• Must be personable, proactive, and self-motivated.
• Able to adapt to change quickly.
• Punctual and dependable.
• Must have a valid Smart Serve.
• Must be available to work days, evenings and weekends when needed.

Pay rate: $23 per hour