Floor Supervisor

JD Sports; Hamilton; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

JD Sports in Hamilton, Ontario is seeking a Floor Supervisor for our Limeridge Mall location. You will support junior management, oversee staff on the shop floor, and help maintain high levels of customer service.

The role offers growth within the junior management track, with opportunities to develop leadership, problem solving, and adaptability while delivering premium retail experiences.

Qualifications

• Retail management experience in stores
• Strong communication skills (verbal and written)
• Ability to multi-task and manage priorities
• Familiarity with Microsoft Outlook, Word and Excel is a plus

Responsibilities

• Collaborate with junior management to engage customers and drive purchases
• Generate sales and KPI results through in-store product knowledge
• Handle customer inquiries and resolve complaints to maintain service quality
• Develop and implement strategies to capitalize on sales opportunities
• Maintain shop floor standards and merchandising guidelines
• Support induction and training of new staff and associates
• Assist with daily supervision of associates within company guidelines

Skills

Retail management

Customer service

Communication

Multitasking

Team motivation

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Posted Thursday, August 27, 2026 at 7:00 AM

THE TEAM

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

THE ROLE

Our Retail Team is looking for an Floor Supervisor at our Limeridge Mall location! Looking for someone with a high sense of urgency, keen eye for detail and driven mentality. The ideal candidate would be part of the store’s Junior Management team, you will provide managerial support and help maintain as well as improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. Development opportunities within the junior management are vast as there is room to grow with the company in-store with leadership characteristics such as creativity, problem-solving, and adaptability.

Duties/Responsibilities:

• Collaborating with the junior management team to attract, engage and motivate customers into making purchases in-store by using the latest visual techniques
• Generate business results and achieve KPI through utilizing in store products
• Handling customer complaints and enquiries to provide excellent levels of customer service
• Creating innovative strategies to capitalize on sales opportunities
• Providing assistance with the maintenance of standards on the sales floor
• Encourage and foster personal progression throughout the store
• Managing associates within company guidelines, policies and procedures
• Providing assistance with the induction and training of new starters

Skills/Experience/Knowledge needed:

• Retail management experience of a minimum of 6 months - 1 year.
• Openness to feedback and willingness to develop.
• High sense of urgency and keen eye for detail.
• Positively motivate team members to drive daily sales and meet weekly objectives.
• Ability to mitigate issues through problem-solve and troubleshoot issues.
• Ability to multi-task and complete tasks in a timely manner.
• Well rounded knowledge of both in-house and global brands (Nike, Lacoste, Adidas, The NorthFace, etc.).
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Word, and Excel is an asset.

We are an equal opportunity employer and are committed to fostering an inclusive, accessible environment. We welcome applications from all qualified candidates and will provide accommodations throughout the hiring process upon request.