Floor Manager – The Keg Steakhouse + Bar

Banff Lodging Co.; Banff; On-site; CAD 52,000 - 68,000; Full time

Job summary

The Keg Steakhouse + Bar in Banff is seeking a Floor Manager who thrives on on-floor leadership and delivering hospitality that guests remember. You’ll work alongside a talented team to keep service smooth, warm, and polished during busy periods.

You’ll coach servers, hosts, bussers and bartenders; manage guest flow and service pacing; assist with scheduling, training and hiring; uphold food safety and responsible liquor standards; and help develop the next generation of Keggers.

Qualifications

• Previous experience as Floor Manager, Restaurant Supervisor, Shift Leader or experienced Senior Server in a busy restaurant.
• ProServe certification.
• Strong understanding of restaurant service and Front of House operations.
• Calm, confident leadership style, especially when things get busy.
• Genuine interest in hospitality and creating memorable guest experiences.
• Strong communication and coaching skills.
• Ability to hold people accountable while still being supportive and respectful.
• Hands-on approach and willingness to jump in wherever the team needs you.
• Flexible availability including evenings, weekends and holidays.
• Current residency in Banff or willingness to relocate.
• Ability to remain active and lift up to 25 lbs when required.

Responsibilities

• Lead the Front of House team through busy services, support your people and ensure guests receive a great experience.
• Coaching and supporting servers, hosts, bussers and bartenders.
• Create a warm, welcoming and professional guest experience.
• Stay connected to restaurant happenings and step in where needed.
• Manage guest flow, service pacing, table turns and overall floor execution.
• Support the bar team and maintain strong service standards.
• Connect with guests and address issues confidently for service recovery.
• Help with scheduling, labour management and shift planning.
• Support hiring, onboarding, training and development of new team members.
• Maintain food safety, health and safety, and responsible liquor service standards.
• Build a team environment where colleagues feel supported, respected and accountable.
• Help develop the next generation of strong Keggers and restaurant leaders.

Skills

On-floor leadership

People coaching

Guest experience focus

Strong communication

Accountability with support

Calm leadership under pressure

Hospitality passion

Team building

Flexibility (evenings/weekends)

ProServe certification

Job description

At The Keg Steakhouse + Bar in Banff, we’re looking for a Floor Manager who genuinely enjoys hospitality and understands that great service starts with a great team.

This is a hands-on leadership role for someone who likes being on the floor, working alongside their team and making sure both guests and employees are having a great experience. You’ll help create the warm, polished and welcoming atmosphere The Keg is known for, while keeping a busy restaurant organized and running smoothly.

What You’ll Do

As Floor Manager, you’ll be right where the action is. You’ll lead the Front of House team through busy services, support your people and make sure our guests receive the kind of experience that keeps them coming back.

You’ll be responsible for:

• Leading from the floor and setting the tone for a great shift


• Coaching and supporting servers, hosts, bussers and bartenders


• Creating a warm, welcoming and professional experience for every guest


• Staying connected to what’s happening throughout the restaurant and stepping in wherever you’re needed


• Managing guest flow, service pacing, table turns and overall floor execution


• Supporting the bar team and maintaining strong food and beverage service standards


• Connecting with guests and responding confidently when something doesn’t go as planned


• Turning guest concerns into positive service recovery opportunities


• Helping with scheduling, labour management and shift planning


• Supporting hiring, onboarding, training and development of new team members


• Maintaining food safety, health and safety, and responsible liquor service standards


• Building a team environment where people feel supported, respected and accountable


• Helping develop the next generation of strong Keggers and restaurant leaders

What You Bring

• Previous experience as a Floor Manager, Restaurant Supervisor, Shift Leader or experienced Senior Server in a busy restaurant


• ProServe certification


• A strong understanding of restaurant service and Front of House operations


• A calm, confident leadership style, especially when things get busy


• A genuine interest in hospitality and creating memorable guest experiences


• Strong communication and coaching skills


• The ability to hold people accountable while still being supportive and respectful


• A hands-on approach and willingness to jump in wherever the team needs you


• Flexible availability including evenings, weekends and holidays


• Current residency in Banff or willingness to relocate


• The ability to remain active and on your feet throughout a busy shift and lift up to 25 lbs when required

Why The Keg?

The Keg is more than a great place to eat. It’s a great place to build a career.

You’ll be part of a fun, supportive team that values great hospitality, strong training and opportunities to grow. And as part of Banff Caribou Properties you’ll join an employee-owned company with even more opportunities to develop your career.