Floor Counsellor

The Salvation Army; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

The Salvation Army seeks individuals who can provide support in a residential treatment environment for men with addiction and mental health challenges. Responsibilities include crisis management, client support, and supervision of staff. This team-oriented role values excellent communication and interpersonal skills, offering competitive hourly wages based on experience and qualifications.

Qualifications

• Experience with men facing addiction and mental health issues is essential.
• First Aid/CPR Certification is an asset.
• Clear Vulnerable Sector Screen required.

Responsibilities

• Manage safety and security on residential treatment floors after office hours.
• Provide support and leadership to the floor counsellor team.
• Conduct client intake and assist in programming support.

Skills

Communication

Interpersonal Skills

Teamwork

Diversity Awareness

Education

Degree or diploma in human services, preferably social work

Tools

Windows based systems

MS Word

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Responsibilities

• Appropriately model healthy life skills and socialization to clients
• Provide support to clients in residence and ensure guidelines are followed
• Process client belongings on discharge, & provide support to former clients by telephone
• Orient new clients to the residential floors
• Manage the safety and security of the residential treatment floors after office hours, including supporting Residential Care staff in case of emergency – where needed
• Manage interpersonal crisis and conflict situations among clients
• Manage behavior modification strategies with clients (positive and negative consequences, warnings and discharges) in consultation with team and supervisor
• Effectively and safely manage distribution of client medications
• Supervise client urine screens, bag checks and others
• Conduct searches of client belongings and rooms in accordance with policy
• Serve meals & perform housekeeping duties, ie. stock supplies
• Train, assign and supervise client chores
• Review and complete clerical duties as necessary
• Provide clear and objective reports and documentation regarding client observations and interactions
• provide support and leadership to floor counsellor team
• assist program coordinator with floor counsellor scheduling, interviewing, payroll and floor counsellor team coordination
• Maintain ongoing communication with other members of the treatment team
• Attend and participate in team meetings and case conferences
• Provide Intake support
• Provide class coverage and programming support as required
  

ESSENTIAL SKILLS AND QUALIFICATIONS

• Degree or diploma in one of the human services professions; preferably social work
• Education and experience in working with men with addiction and mental health issues
• Excellent oral and written communication skills
• Education and experience in basic counseling skills, and knowledge of Abstinence Based Model of Treatment
• Diversity awareness and appreciation
• Strong interpersonal and teamwork skills
• First Aid/CPR Certification, WHMIS training and NVCI training an asset
• Clear Vulnerable Sector Screen
• Proficient with Windows based computer systems, MS Word, e-mail and data entry, Catalyst

Compensation:

The target hiring range for this position is $20.25 to $25.31 with a maximum of $30.37.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.