Flight Attendant

Porter Airlines Inc.; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

Porter Airlines is seeking a flight attendant based in Ottawa to ensure passenger safety and deliver exceptional service in line with the Flying Refined brand. The role requires fluency in French and English and training compliant with Transport Canada and Porter policies.

Applicants must be able to perform the physical duties of a flight attendant, including lifting up to 50 lbs and standing for long periods, while maintaining Porter's standards and values in a collaborative team environment.

Qualifications

• High school diploma required.
• Mandatory fluency in French and English.
• At least two years of work experience dealing with the public in a customer service position.

Responsibilities

• Ensure the safety of all passengers
• Provide friendly, attentive service to ensure passenger comfort
• Comply with training standard operating procedures, in accordance with Transport Canada and Porter policies
• Perform the physical duties of a flight attendant, such as lifting loads up to 50 lbs, standing for long periods of time and assisting passengers in an emergency
• Tactfully manage unforeseen operational and passenger situations
• Actively monitor the general condition of the aircraft cabin and make necessary modifications to maintain passenger safety or improve their experience
• Embody Porter's values
• Comply with Porter's appearance and uniform standards at all times
• Establish and maintain positive relationships with team members
• Actively participate in Porter's safety management system, including reporting hazards and incidents encountered in daily operations; understand, respect and promote the company's safety policy

Skills

Safety awareness

Teamwork

Passenger service

Communication

Initiative

Education

High school diploma

Job description

Job Summary

Reporting to the Manager, Inflight Services, the incumbent is responsible for ensuring the safety and well-being of Porter passengers while upholding the Flying Refined brand promise. The fleet type (Dash 8 or E195-E2) will be determined by the company based on operational needs.

Duties and Responsibilities

• Ensure the safety of all passengers
• Effortlessly provide friendly and attentive service to ensure passenger comfort
• Comply with your training standard operating procedures, in accordance with Transport Canada and Porter policies
• Perform the physical duties of a flight attendant, such as lifting loads up to 50 lbs, standing for long periods of time and assisting passengers in an emergency
• Tactfully manage unforeseen operational and passenger situations
• Actively monitor the general condition of the aircraft cabin and make necessary modifications to maintain passenger safety or improve their experience
• Embody Porter's values
• Comply with Porter's appearance and uniform standards at all times
• Establish and maintain positive relationships with team members
• Actively participate in Porter's safety management system, including reporting hazards and incidents encountered in daily operations; understand, respect and promote the company's safety policy

Behavioral Competencies

• Safety consciousness: Identify dangerous or potentially dangerous situations and take appropriate action to maintain a safe environment for oneself and others.
• Teamwork: Work collaboratively with others to achieve organizational objectives.
• Passenger and customer service: Deliver an unparalleled experience to internal or external customers (passengers).
• Sense of initiative: Manage situations and problems proactively and persistently by seizing opportunities that arise.
• Priority on results: Focus efforts on achieving high-quality results in accordance with company standards.
• Focus on communication: Listen and communicate openly, honestly and respectfully with diverse audiences, promote dialogue and build consensus.

Qualifications

• Hold a valid Canadian passport or a valid international passport and an up-to-date US crew member visa (C-1/D)
• Be at least 19 years of age at the time of employment
• High school diploma
• Mandatory fluency in French and English
• At least two years of work experience dealing with the public in a customer service position
• Ability to obtain a Restricted Area Identity Card (RAIC) and pass the company background check process
• Ability to meet required medical standards (including alcohol and drug screening) and all physical requirements of the position
• Successful completion of a five- to six-week full-time training program with 100% attendance and passing all written and practical evaluations
• Strong communication, teamwork and interpersonal skills are essential, as well as a safety-oriented mindset and the ability to work without supervision
• Be able to work a rotating reserve schedule that includes weekends, holidays, evenings and nights. Schedules and days off are assigned based on seniority using an online bidding system
• Must be able to report to the assigned base airport within two hours of notice for flight duties

Company Description

Since 2006, Porter Airlines has been elevating the economy experience for every passenger, providing warm hospitality that puts style, care and charm back into travel. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including coast-to-coast Canada, the United States, Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter Airlines is an official 4-star airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.