Flatdeck Admin - Driver Coordinator / Dispatcher

Challenger Motor Freight; Cambridge; On-site; CAD 55,000 - 70,000; Full time

Job summary

Challenger Motor Freight in Canada is seeking a Driver Coordinator / Dispatcher (Flatbed) to manage dispatch communications with our Flatbed drivers and monitor satellite messages. You will coach drivers and optimize performance while coordinating with the operations team across North America.

The role requires 1–2 years in transportation/dispatch, a post-secondary diploma or degree, and familiarity with tools like TMW and Loadlink.

Qualifications

• Minimum of 1–2 years’ experience in transportation/dispatch.
• Post-secondary degree or diploma.
• Flatbed knowledge and rating preferred.
• ACE and Customs/border crossing experience an asset.

Responsibilities

• Communicate dispatch information with Flatbed drivers and monitor satellite messages.
• Provide coaching opportunities to drivers and track driver performance.
• Update Transport Management Software (AOS/TMW) with ETA, PTA, routes, and incidents.
• Assist with driver inquiries, payroll, and mileage details, ensuring timely responses.

Skills

Interpersonal skills

Attention to detail

Communication skills

Self-starter

Analytical problem-solving

Organizational skills

Education

Post-secondary degree or diploma

Flatbed knowledge (preferred)

Tools

TMW

Loadlink

MS Excel

Job description

Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace.We welcome applications from women, visible minorities, Indigenous peoples, persons ...

CA$55,000.00–CA$70,000.00 yearly

Permanent

Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace.We welcome applications from women, visible minorities, Indigenous peoples, persons ...

Full-time

Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace.We welcome applications from women, visible minorities, Indigenous peoples, persons ...

Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.
Challenger Motor Freight Company Profile:

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
The Driver Coordinator / Dispatcher (Flatbed) is responsible for communicating dispatch information with our Flatbed drivers, monitoring and responding to satellite messages and providing coaching opportunities to our fleet of drivers.

Hours of Work:
Monday to Friday, 8:00am–4:30pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $55,000 to $70,000

Key Accountabilities:

In this role, you will:

• Participating in and supporting driver retention initiatives
• Maintaining fair and equitable distribution of work
• Communicating dispatch information as required
• Monitoring driver performance/miles and requirements
• Monitoring and responding to driver’s satellite messages
• Assisting with the development of the required driver skills i.e.: Customs, Hazmat, Hours of Service, Policy, Regulations, Satellites, etc.
• Update Transport Management Software (AOS) regarding ETA, PTA, route lines and service incidents
• Assisting with solutions regarding any driver’s concernsAssisting with driver inquiries - payroll, miles etc.
• Updating customer websites related to the position/shift
• Communicating and problem solving with customers as required
• Track loads to verify if trucks are on time for scheduled delivery
• Set up FAST approved shipments for clearance through online software
• Review drivers’ productivity and coach drivers on how to maximize their earning potential and incentive bonuses by working with TPI
• Contingency Planner as required
• Performs other duties as required

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Minimum of 1-2 years’ experience in a related role in transportation (e.g. dispatch)
• Post-secondary degree or diploma
• Flatbed knowledge and rating preferred
• Knowledge of truckload dispatch an asset
• ACE and Customs/border crossing experience an asset
• TMW experience an asset
• Familiarity with Loadlink and MS Excel

Skills & Attributes:

• Possess a good working knowledge of North American geography
• Exceptional interpersonal skills
• Strong attention to detail
• Good communications skills (written and verbal)
• Strong self-discipline and initiative
• Self-starter with strong analytical, organizational and problem-solving skills
• Creative and effective problem-solving ability
• Ability to work with minimal supervision
• Well-organized, enthusiastic, professional and a positive team member