Fixed Operations Manager Dilawri Group of Companies - BC Region Vancouver, BC

Dilawri Group of Companies; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a prominent automotive group as a Fixed Operations Manager, where you will lead the Service and Parts Departments to ensure exceptional customer satisfaction and profitability. This role offers the chance to work closely with industry leaders, manage a dynamic team, and implement strategies that enhance service quality and operational efficiency. With a strong emphasis on mentoring and a family-oriented culture, this position is perfect for someone passionate about the automotive industry. You will play a key role in maintaining high standards of service while enjoying competitive compensation and exclusive employee benefits.

Benefits

Employee discounts on vehicle purchases

Employee discounts on service and parts

Competitive compensation

Mentoring from industry leaders

Exclusive Dilawri offers

Family culture

Qualifications

• 2-4 years experience in a high-volume Fixed Operations department.
• Excellent customer service and people management skills.
• Up-to-date knowledge of automotive maintenance and repair.

Responsibilities

• Supervise and lead all aspects of the Service and Parts Departments.
• Maintain profitability and control departmental expenses.
• Ensure high Customer Satisfaction Index (CSI) rating.

Skills

Customer Service Skills

People Management Skills

Organizational Ability

Communication Skills

Knowledge of Automotive Repair

Education

2-4 years experience in Fixed Operations

Tools

CDK

Job description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

The Dilawri Group is now actively searching for a Fixed Operations Manager to join our team.

Apply to this position if you:

• Have experience as a Fixed Operations Manager in a high-volume service/parts department.
• Appreciate the exceptional engineering and performance of the iconic [location] brand.
• Have a Class 5 license and clean driving record.

Responsibilities:

• Supervise, direct and lead all aspects of the Service and Parts Departments and their operations.
• Maintain high profitability in all areas and keep all departmental expenses under strict control.
• Monitor and maintain all manufacturer warranty programs for high profit and claim accuracy.
• Maintain high Customer Satisfaction Index (CSI) percentage rating at all times.

Responsibilities Related to Service:

• Plan departmental objectives, jointly with the General Manager, Service and Parts Managers.
• Prepare and manage the annual operating budgets of the Service and Parts Departments.
• Develop and implement a marketing plan to solicit new customers and maximize retention of existing customers.
• Keep abreast of federal and provincial regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them.
• Be familiar with, and apply, the manufacturer’s warranty conditions and policies.
• Examine the rules applying to warranty policy, understand and implement guidelines with regard to warranties, see that claims are appropriately processed and forward details and clarifications on the warranties to customers.
• Maintain a top-quality repair service and reduce returns to the shop; intermittently check work performed, to ensure that it meets strict quality standards.
• Keep up-to-date on new equipment and tools, and make purchasing recommendations.
• Prepare lists of labor costs for the more routine maintenance jobs.

Responsibilities Related to Parts:

• Maintain inventory control including purchasing, selling, and stocking, pricing and counting parts.
• Maintain proper and legal practices in receipting, costing, and selling.
• Maintain and track marketing, merchandising and promotional programs.
• Track and prepare regular and thorough obsolescence and core returns.
• Ensure that aged inventory levels remain very low. Conduct regular physical inventory counts to maintain accuracy.
• Understand and comply with all manufacturer warranty ordering and return policies.
• Every month, follow-up, calculate and record the dollar value of urgent orders and the cumulative value of the resulting losses due to obsolescence.
• Manage the purchase of parts from sources other than the manufacturer.
• Establish parameters for price setting which generate sufficient gross profit to produce satisfactory profits for each category of customer.
• Reconcile the inventory and send a copy to accounting at the end of the month.
• At the end of the month, provide the Accounting Department with information on appreciation and depreciation.
• Prepare lists of labor costs for the more routine maintenance jobs.
• Negotiate best prices when purchasing from any vendor and take advantage of all manufacturer discount-purchasing programs.
• Every month, follow-up, calculate and record the dollar value of exceptional orders and the additional cost of the resulting sales.

Qualifications:

• 2-4 years of experience with a high-volume Fixed Operations department, preferably in a luxury dealership.
• Excellent customer service skills ensuring that the service team performs effectively and that customers are satisfied.
• Up-to-date knowledge of the operation, maintenance, and repair of most domestic and imported cars.
• Excellent people management skills; demonstrating an ability to organize the work, deliver excellent customer service, commanding the respect of the team while remaining well-liked and effective.
• Excellent written and oral communication skills.
• Organizational ability and attention to detail.
• Experience with CDK, and easily adapts to new software platforms.
• Full Class 5 license and clean driving record.

Advantages of the Dilawri Lifestyle

• First hand mentoring from auto industry leaders.
• Employee discounts on vehicle purchases and leases.
• Employee discounts on service and parts.
• Competitive compensation.
• Exclusive Dilawri offers.
• A true Family culture.

Dilawri Group of Companies is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!