Fixed Operations Manager Dilawri Group of Companies - BC Region North Vancouver, BC

Dilawri Group of Companies; North Vancouver; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a leading automotive group as a Fixed Operations Manager! This role offers an exciting opportunity to supervise service and parts departments, ensuring high customer satisfaction and profitability. With a focus on exceptional engineering and performance, you'll lead a dedicated team in a dynamic environment. Enjoy employee discounts, competitive compensation, and mentorship from industry leaders. Be part of a family culture in a company that values excellence and community engagement. If you're passionate about the automotive industry and ready to make an impact, this position is for you!

Benefits

Employee discounts on vehicle purchases

Employee discounts on service and parts

Competitive compensation

First hand mentoring from industry leaders

Exclusive Dilawri offers

Family culture

Qualifications

• Experience in a high-volume Fixed Operations department, preferably in luxury.
• Excellent customer service and people management skills.

Responsibilities

• Supervise and lead all aspects of the Service and Parts Departments.
• Maintain profitability and manage operating budgets effectively.

Skills

Customer Service Skills

People Management

Organizational Ability

Attention to Detail

Communication Skills

Adaptability to Software

Education

2-4 years experience in Fixed Operations

Class 5 License

Tools

CDK Software

Job description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

The Dilawri Group is now actively searching for a Fixed Operations Manager to join our team at Land Rover North Vancouver.

Apply to this position if you:

• Have experience as a Fixed Operations Manager in a high-volume service/parts department.
• Appreciate the exceptional engineering and performance of the iconic brand.
• Have a Class 5 license and clean driving record.

Responsibilities:

• Supervise, direct and lead all aspects of the Service and Parts Departments and their operations.
• Maintain high profitability in all areas and keep all departmental expenses under strict control.
• Monitor and maintain all manufacturer warranty programs for high profit and claim accuracy.
• Maintain high Customer Satisfaction Index (CSI) percentage rating at all times.

Responsibilities Related to Service:

• Plan departmental objectives, jointly with the General Manager, Service and Parts Managers.
• Prepare and manage the annual operating budgets of the Service and Parts Departments.
• Develop and implement a marketing plan to solicit new customers and maximize retention of existing customers.
• Keep abreast of federal and provincial regulations and municipal bylaws governing maintenance work.
• Be familiar with, and apply, the manufacturer’s warranty conditions and policies.
• Examine the rules applying to warranty policy and ensure claims are appropriately processed.
• Maintain a top-quality repair service and reduce returns to the shop.
• Keep up-to-date on new equipment and tools, and make purchasing recommendations.
• Prepare lists of labor costs for routine maintenance jobs.

Responsibilities Related to Parts:

• Maintain inventory control including purchasing, selling, and stocking parts.
• Maintain proper and legal practices in receipting, costing, and selling.
• Maintain and track marketing, merchandising and promotional programs.
• Track and prepare regular and thorough obsolescence and core returns.
• Ensure that aged inventory levels remain very low.
• Understand and comply with all manufacturer warranty ordering and return policies.
• Manage the purchase of parts from sources other than the manufacturer.
• Establish parameters for price setting which generate sufficient gross profit.
• Reconcile the inventory and send a copy to accounting at the end of the month.
• Negotiate best prices when purchasing from any vendor.

Qualifications:

• 2-4 years of experience with a high-volume Fixed Operations department, preferably in a luxury dealership.
• Excellent customer service skills ensuring that the service team performs effectively.
• Up-to-date knowledge of the operation, maintenance and repair of most domestic and imported cars.
• Excellent people management skills; demonstrating an ability to organize the work.
• Excellent written and oral communication skills.
• Organizational ability and attention to detail.
• Experience with CDK, and easily adapts to new software platforms.
• Full Class 5 license and clean driving record.

Advantages of the Dilawri Lifestyle:

• First hand mentoring from auto industry leaders.
• Employee discounts on vehicle purchases and leases.
• Employee discounts on service and parts.
• Competitive compensation.
• Exclusive Dilawri offers.
• A true Family culture.

Dilawri Group of Companies is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Canada. The company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry.

Dilawri Group of Companies is not only a leader in the automotive industry, but it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!