Fitness Evaluation System Support Coordinator-EN

Canadian Forces Morale and Welfare Services; Ottawa; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Flexible work options

Defined Benefit Pension Plan

Tuition Reimbursement

LinkedIn Learning

CF One Discounts

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) is seeking a Fitness Evaluation System Support Coordinator to assist CAF and PSP personnel with FORMeFIT software and hardware. You will troubleshoot issues across Canada and internationally via ServiceNow, email, and Teams, and help deploy kits, maintain hardware, and perform basic repairs.

The role requires strong bilingual communication in English and French, plus collaboration with colleagues across CFMWS, the CAF and external vendors to

Qualifications

• College diploma or certificate in Computer Science, Business Administration, or a related field, AND some years of experience in providing support for fitness evaluation systems.
• High school diploma AND several years of experience in providing support for fitness evaluation systems or related field.

Responsibilities

• Provide timely support to CAF and PSP personnel using FORMeFIT software/hardware.
• Troubleshoot software and account issues and support hardware deployments.
• Assist with FORMeFIT kit deployment, maintenance and basic hardware repairs.
• Collaborate with CFMWS, CAF and external vendors to ensure effective product support.

Skills

Troubleshooting

Hardware maintenance

Data collection

Fitness equipment operations

Training materials

Education

College diploma or certificate in Computer Science or related field

High school diploma with related experience

Tools

ServiceNow

Microsoft Teams

Email

Job description

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

As a Fitness Evaluation System Support Coordinator, you will provide timely support to CAF and PSP personnel who use the software and hardware associated with FORMeFIT (fitness evaluation system applications). This role requires strong bilingual communication skills in both English and French, as you will assist users across Canada and some internationally through ServiceNow tickets, email, and Microsoft Teams (chat, meetings, and calls).

In addition to troubleshooting software and account-related issues for a variety of user roles, you will support the preparation and deployment of new FORMeFIT kits, maintain the existing hardware fleet, and perform basic hardware repairs or component replacements as required.

You will monitor and communicate emerging trends, elevate issues when necessary, and provide recommendations to the core FORMeFIT team. The role will also involve collaborating with additional colleagues across CFMWS, the CAF, and external vendors to ensure effective product support and program delivery.

Qualifications Needed

Education, Certifications and Licenses

• College diploma or certificate in Computer Science, Business Administration, or a related field, AND some years of experience in providing support and advice relating to fitness evaluation testing systems or in a related field
• High school diploma AND several years of experience in providing support and advice relating to fitness evaluation testing systems or in a related field

Experience

• In troubleshooting software and hardware issues
• In equipment assembly, maintenance, basic repair and component replacement
• In data collection and compilation of research data
• In operating physical fitness equipment, hardware and software
• In providing technical support
• In safe material handling, storage, security
• In developing, producing and publishing training materialsIn budgeting, requesting quotes, invoices
• In application testing and bug tracing
• In business administration
• In applying policies, procedures, and regulations
• In preparing reports

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Language Requirements

Bilingual (English and French) Essential

Reading: Functional

Writing: Functional

Oral: Functional

Benefits Available

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Other Information

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

START DATE

02 November 2026

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Ontario