Fit4Less Region Manager - Halifax Regional Municipality (HRM) Based

GoodLife Fitness; Bedford; On-site; CAD 65,000 - 87,000; Full time

Benefits offered by this job

Training & Development

Career growth potential

Free Fit4Less Black Card Membership

Group health care plans

Energetic workplace

Job summary

Fit4Less is seeking a Region Manager based in Nova Scotia (HRM preferred) with travel to clubs across the region. You will lead managers and clubs to run clean, friendly and automated experiences for members and associates, while ensuring financial health and adherence to brand standards.

You will recruit, onboard, coach and manage direct reports, drive service excellence, and report on maintenance and operational performance. A degree and management track record in fitness are required.

Qualifications

• University Degree or College Diploma or equivalent.
• 2 years of success in a management role in Fit4Less or equivalent in the fitness industry.
• Proven success in leading, training and motivating teams.
• Proven ability to exceed individual and team sales goals.
• Advanced verbal and written communication.
• Advanced customer service.
• Basic proficiency with computers/technology (e.g., Microsoft Office).
• Ability to maintain information confidentiality.

Responsibilities

• Oversee club operations and ensure company expectations are met.
• Lead a team of managers and clubs to run financially healthy operations.
• Identify action plans to improve processes that do not meet expectations.
• Lead training on customer service and handle member concerns and escalations.
• Escalate issues according to processes to ensure timely resolution.
• Conduct conference calls and manager calls to communicate policies and expectations.
• Collaborate with Club Services and Fit4Less IT on maintenance and reporting.
• Complete actions assigned by supervisors and during club visits.

Skills

Leadership

Recruitment & onboarding

Team motivation

Sales goals

Verbal & written communication

Customer service

Computers/MS Office

Confidentiality

Problem solving

Education

University Degree or College Diploma

Tools

Microsoft Office

Job description

FIT4LESS REGION MANAGER

This position will be based in Nova Scotia, preferably in the Halifax Regional Municipality (HRM) area. Clubs and regular travel outside of the based area and province is to be expected.

Who is a Region Manager?

The Region Manager leads a team of managers and clubs to run financially healthy clubs focused on clean,friendly and automated experiences for both members and associates. The Region Manager is responsible tooversee club operations and ensures company expectations are met.

Working with Fit4Less Gives You:

• Ongoing training and development to ensure a long and successful career path.
• Unlimited growth potential.
• FREE Fit4Less Black Card Membership.
• Group health care plans.
• Fun and energetic atmosphere to come to every day!

Job Summary:

Manages processes that ensures clean and safe clubs, friendly associates, and an automated brand. Ensures constant and consistent management and completion of process expectations and opportunities to reflect the clean, friendly and automated brand .:

• Ensures execution of daily, weekly and monthly cleanliness and service responsibilities and holds accountability to the brand’s expectations.
• Follows expectation guidelines for completing expected/pop-in club visits with each Manager and supplies required documentation from visits.
• Identifies and uses effective action plans to solve operational duties and processes that are not meeting or exceeding expectations.
• Leads and trains on customer service, handling member concerns and addressing escalated member complaints.
• Escalates appropriately as per processes to ensure concerns and circumstances are addressed appropriately and timely.
• Leads conference calls, one on one manager calls to support and communicate company policies, procedures and expectations.
• Reports and manages alongside with Club Services and Fit4Less IT regarding ongoing equipment and facility maintenance reporting to provide a clean and safe facility.
• Completes actions as assigned, and from supervisor and club visits.

Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.:

• Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.
• Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.

Manages and ensures the financial management of each club which includes achieving all revenue goals and controlling all expenses to achieve budgeted EBITDA.

Ensures the success of opening and reopening of all new, conversion, acquisition, or renovating club, and launched project that operate under Fit4Less to ensure a club is operationally 100% ready to go when (re)open/launched.

Our Ideal Candidate:

• University Degree or College Diploma
• 2 years success in a management role at Fit4Lessor equivalent management role in the fitnessindustry.
• Proven success in leading, training andmotivating teams.
• Success in exceeding individual and team salesgoals.
• Advanced verbal and written communication.
• Advanced Customer Service.
• Basic proficiency in the use ofcomputers/technology (e.g., Microsoftoffice/apps, internet).
• Ability to consistently keep informationconfidential.
• Provides challenging tasks andassignments.
• Can be counted on to exceed goals successfully.
• Doesn’t hold back anything that needs to be said andlets people know where they stand with respect.
• Creates a climate in which people want to do their best.
• Is tolerant with people and processes.
• Accurately scopes out length and difficulty of tasks and projectsand sets objectives and goals.

Working Conditions:

• Is tolerant with people and processes.
• Travel time to clubs 4 times weekly.
• Extended travel time to clubs, may include overnights, twice a month - monthly.
• Club visits 4-7 clubs weekly.
• Exposure to people who are impatient, angry, harassingor unpredictable, daily.
• Exposure to conditions/cleaning that require the use ofprotective equipment 3-4 times weekly.

Compensation:

It is expected that the selected candidate will start at a base salary of $65,000. This position is eligible for bonuses in addition to the base salary. The annual range of expected compensation for the position is $65,000 - $87,000 determined by performance, time in the position and variable compensation earned.

This job posting is for an existing vacancy.

Diversity and Inclusion

At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.