Fit4Less Manager - London Oakridge

GoodLife Fitness; London; On-site; CAD 43,000 - 70,000; Full time

Benefits offered by this job

Free Fitness membership

Group health care plans

Ongoing training and development

Advancement opportunities

Fun and energetic atmosphere

Job summary

Fit4Less is seeking a Manager to lead a club team and deliver a clean, friendly, and automated member experience. You will drive financial health, supervise associates, and ensure standards are met.

You will recruit, coach and develop direct reports, resolve member concerns, and work to achieve revenue goals while controlling expenses. Base salary starts at $42,500 with total compensation up to $70,000.

Qualifications

• High School Diploma is required.
• Strong verbal and written communication skills.
• Customer service experience is preferred.
• Basic computer literacy and ability to use common software.

Responsibilities

• Provide consistent friendly customer service.
• Maintain club cleanliness per standards and guidelines.
• Address member concerns and resolve escalated complaints.
• Identify and implement action plans to improve club duties and processes.
• Lead recruitment, onboarding, coaching and development of direct reports.
• Manage items like emails, calls and documentation to meet responsibilities.

Skills

Verbal communication

Written communication

Customer service

Technology literacy

Education

High School Diploma

Job description

FIT4LESS MANAGER

Who is a Fit4Less Manager?

The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean,friendly, and automated experiences for both Members and Associates.

Job Summary:

Manages, monitors and completes processes, expectations and duties toensure a clean and safe club, friendly associates, and supports an automatedbrand.:

• Offers and ensures consistent friendly customer service.
• Completes and leads cleanliness duties using standards, policies,processes and guidelines.
• Ensures club cleanliness practices and process expectations are beingmet to provide members and associates with a clean and safeenvironment.
• Leads and trains the handling of member concerns and resolves escalatedmember complaints.
• Identifies, informs and uses effective action plans to solve club duties andprocesses that are not meeting expectation.

Manages direct reports and the people requirements of theDepartment/Team using provided tools and resources to ensure thesuccessful execution of all key responsibilities and tasks, retention of greattalent, and high Associate engagement.

• Facilitates recruitment of direct reports to ensure adequate resourcingbased on approved Department/Team budget.
• Leads the onboarding, coaching, learning, development, andperformance management of all direct reports to ensure a positive andsafe working experience.

Fulfills and ensures expectations resulting from action items andresponsibilities are completed, including; but not exclusive to key initiatives,administrative duties, emails, calls and documentation processes.

Achieves revenue goals and controls expenses to reach provided budgets tofinancially manage their location effectively

Our Ideal Fit4Less Candidate:

• High School Diploma
• Experience leading, training and motivatingteams.
• Experience exceeding individual and team salesgoals.
• Intermediate verbal communication skills.
• Written communication skills.
• Customer service skills.
• Basic proficiency in the use ofcomputers/technology (e.g., Microsoftoffice/apps, internet).
• Remains calm under pressure and can handle stress.
• Is dedicated to meeting the expectations andrequirements of both internal and external customer.
• Provides challenging tasks andassignments.
• Clearly assigns responsibility for tasks anddecisions.
• Creates a climate in which people want to do their best.

Working with Fit4Less Gives You:

• Ongoing training and development to ensure a long and successful career path
• Opportunities for advancement
• Free Fitness membership
• Group health care plans
• Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base salary of $42,500. This position is eligible for bonuses in addition to the base salary. The expected annual range of total compensation is $42,500 - $70,000 determined by performance, time in the position and variable compensation earned.

This job posting is for an existing vacancy.

Diversity and Inclusion

At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.