Fire Dispatch Centre Operator

CivicInfo BC; Kelowna; Vor Ort; CAD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Benefits and pension

Zusammenfassung

The Kelowna Fire Department is seeking two Fire Dispatch Centre Operators. You will receive, direct and dispatch emergency and non-emergency calls, maintaining calm and gathering essential information quickly. You will coordinate with first responders and relay updates while monitoring radio channels to manage incident communications.

This IAFF bargaining unit position offers a rate of $37.11 per hour with competitive benefits and pension.

Qualifikationen

• Typing speed of 40 words per minute or faster.
• Ability to remain calm and composed in emergencies.
• Strong multitasking and prioritization abilities.
• Independent thinking with good judgement under pressure.

Aufgaben

• Receive, direct and dispatch emergency and non-emergency calls.
• Maintain calm and gather essential information quickly and accurately.
• Coordinate with first responders and relay updates during incidents.
• Monitor radio channels and manage incident-related communications.

Kenntnisse

Typing speed 40 wpm

Calm under pressure

Multitasking

Independent thinking

Strong listening skills

Computer skills

Radio dispatch familiarity

Tools

Radio dispatch systems

Jobbeschreibung

(2 positions)

Kelowna Fire Department

Calm and cool in emergencies?

The Kelowna Fire Communication Centre handles all 911 calls for over 58 fire departments within the regional Districts of the Central Okanagan, Okanagan Similkameen, Kootenay Boundary, East Kootenay, Vernon and Okanagan Indian Band (OKIB). Our dispatch team processes emergency and non-emergency radio and telephone calls for over 40,000 incidents each year. This is an ideal job for an independent thinker with good computer skills who can listen and multitask while typing a minimum of 40 words per minute. You must be physically able to sit for long periods, be able to work 10 hour day shifts and 14 hour overnight shifts plus be able to work a flexible work week comprised of scheduled shifts and relief shifts averaging 42 hours per week.

A Fire Dispatch Centre Operator receives, directs and dispatches emergency and non-emergency calls. Fire dispatchers are often the first point of contact when someone calls in to report a fire or other emergencies. They must remain calm and gather essential information quickly and accurately. Throughout the incident, dispatchers maintain communication with first responders on the scene to provide updates, relay additional information, and coordinate additional resources if necessary. As an organized and excellent communicator with great multi-tasking skills, you will handle different urgent requests during your shift. You can prioritize and use good judgement to make quick decisions. Based on the information given, dispatchers evaluate the seriousness and type of emergency. Dispatchers should be familiar with radio systems as they constantly monitor radio channels to keep track of ongoing incidents, updates from field units, and incoming calls for assistance.

Help create Kelowna asa City of the Future!Our diverse and dynamic team strives to innovate to make things better, work as one team, serve proudly and lead responsibility.Live, work and playin one of Canada’s fastest growing cities. Kelownaboasts miles of lake access,public areasand outdoor recreation opportunities, a vibrant downtown and cultural scene,healthyand connectedneighbourhoods,and a world-renowned College and University.You’reonlyaquick link to the world via the Kelowna International Airport.

Grow your career in an organization that supports employee work-life balance and careerandprofessional development.This is an IAFF bargaining unit position that offers a rate of $37.11 per hour along with a competitive benefits and pension package.

The City of Kelowna is committed to being an organization that values and reflects its community’s diverse population, and to fostering an equitable, inclusive and progressive work environment where everyone can be their authentic self and feels a sense of belonging.

Applications must be received by end of day November 8, 2026.

Applicants not contacted are thanked for their interest.

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