Clerk III (AUX)

Vancouver Economic Commission; Vancouver; On-site; CAD 46,000 - 55,000; Full time

Job summary

City of Vancouver is seeking dedicated staff for the After-Hours Public Works Dispatcher role in Engineering Services. This position handles after-hours calls, dispatches crews and equipment, and uses Hansen for call history and payroll data entry.

Flexibility for 24/7 shifts, including overnights, weekends, and holidays is required. Familiarity with Hansen, VanMap, and SAP is advantageous; police record check is a requirement.

Qualifications

• Completion of Grade 12, including mapping software/MS Office coursework or equivalent.
• Experience with computerized record-keeping systems and accurate data entry.
• Preference for public works dispatch and operator experience.

Responsibilities

• Research and provide complex utility information from maps and systems to crews and public.
• Monitor, report and respond to alarms for water, sewer, and other systems.
• Maintain and update computer and manual records.
• Answer phone and dispatch crews.
• Perform payroll time entry and SAP data entry.
• Coordinate with mobile users, City Hall, and agencies in emergencies.
• Handle daily office tasks and filing; adapt to shifting priorities.

Skills

Communication skills

Problem solving

Multitasking

Education

Grade 12 or equivalent

Mapping software awareness

MS Office proficiency

Tools

Hansen

VanMap

SAP

OMS

ENGIS

SIS

Job description

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Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Main Purpose and Function

The After-Hours Public Works Dispatcher performs a large variety of complex clerical work including: Public work call handling; dispatching of crews and equipment; responding to regular after-hours public works emergency calls; access control, directing visitors to their destination; utilizing a call/work management system (Hansen) for recording calls, work history, dispatching and calling out work crews, and data entry including payroll time entry.

The After-Hours Public Works Dispatcher performs their duties with relatively little supervision and is required to make decisions based on knowledge of departmental and City policies and procedures.

The successful candidates must have a large degree of flexibility to meet operational requirements which are 24 hours a day, 7 days a week, including ability towork overnight shifts, weekends and statutory holidays on a pre-scheduled and short-notice basis. The shifts are based on an 8-hour work day and may include 7:00am - 3:00pm, 3:00pm - 11:00pm, or 11:00pm - 7:00am.

Specific Duties and Responsibilities

• Researching and providing complex and accurate utility information from utility maps, external utility companies, GIS, VanMap and Hansen to crews and the public upon request.
• Monitoring, reporting and responding to water, sewer, intrusion, fire and other system alarms.
• Maintaining and updating computer and manual record systems.
• Answering the phone and dispatching crews.
• Performing SAP data entry for payroll time entry, costs and billing.
• Providing liaison from mobile users to branch offices, City Hall and other public agencies as required. Assist Police, Fire and related departments under emergency conditions.
• Dealing extensively with staff and the public.
• Word processing, spreadsheet and database duties as required.
• Creating and maintaining office files.
• Performing other related work as required.

Qualifications

Education and Experience:

• Completion of Grade 12, including or supplemented by courses in mapping software, MS Office programs and other standard software courses, or an equivalent combination of education and experience.
• Considerable related clerical experience working with computerized record keeping systems, as well as excellent numerical skills with good attention to detail, effective keyboarding and accurate data entry ability.
• Preference will be given to candidates with prior public works dispatch and operator experience

Knowledge, Skills and Abilities:

• Considerable knowledge of applications such as MS Word, Access and Excel are required.
• Knowledge of OMS, VanMap, ENGIS, SIS, Hansen and SAP or equivalent programs are preferred
• Good organizational skills to handle a heavy workload, and demonstrated ability to handle volume with deadlines, frequent interruptions and changing priorities.
• Demonstrated problem solving skills, and excellent interpersonal and communication skills are essential.
• Some experience in doing payroll time entry, accounts payable and activity allocations in SAP;
• Experience in using and operating a maintenance/asset management systems such as Hansen and a sound knowledge of underground utilities and knowledge of operational work for street maintenance and traffic crews and underground and overhead utility crews.
• Ability to remain motivated working alone.
• Good attendance is of operational importance.

Record Checks:

• A Police Record Check is a requirement of the position. A clearance requires the absence of any criminal charges or convictions related to this position.

Business Unit/Department: Engineering Services

Affiliation: CUPE 15 Non Pks

Position Start Date: November 2026

Positions: 2

Salary Information: Pay Grade 17$33.75 to $39.66 per hour

Application Close: October 30, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all gendersand persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more aboutour commitment to diversity and inclusion .

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation). More about unceded traditional territories