Dispatch Centre Operator

City of Kelowna; Kelowna; Vor Ort; CAD 42.000 - 60.000; Vollzeit

Zusammenfassung

The City of Kelowna's Fire Communications and Emergency Management Branch is seeking a Fire Dispatch Centre Operator at Station #1. The role involves receiving, directing and dispatching emergency and non-emergency calls for multiple departments.

Dispatchers stay calm, multitask, and coordinate with responders while monitoring radio channels during incidents. Shifts include 10-hour days and 14-hour overnights, with a flexible schedule averaging 42 hours per week.

Qualifikationen

• Independent thinker with good computer skills who can listen and multitask.
• Able to type a minimum of 40 words per minute.
• Physical ability to sit for long periods and work 10-hour day shifts, 14-hour overnights, with a flexible 42-hour week.

Aufgaben

• Receives, directs and dispatches emergency and non-emergency calls.
• Maintains communication with first responders, provides updates and coordinates resources.
• Evaluates urgency, uses radio channels to monitor ongoing incidents and field units.

Kenntnisse

Typing 40 wpm

Multitasking

Independent thinker

Good computer skills

Tools

Radio systems

Jobbeschreibung

If Term position, enter length of Term in months

If Term position, enter length of Term in months N/A

Position Groups

Position Groups IAFF

Division

Division People & Protective Services (DV139)

Department

Department Name

Branch

Branch Fire Communications and Emergency Management (BR135)

Organizational Information

Purpose of your Position - Non Union

Classification Summary - Union

The Kelowna Fire Communication Centre handles all 911 calls for over 58 fire departments within the regional Districts of the Central Okanagan, Okanagan Similkameen, Kootenay Boundary, East Kootenay, Vernon and Okanagan Indian Band ( OKIB ). Our dispatch team processes emergency and non-emergency radio and telephone calls for over 40,000 incidents each year. This is an ideal job for an independent thinker with good computer skills who can listen and multitask while typing a minimum of 40 words per minute. You must be physically able to sit for long periods, be able to work 10 hour day shifts and 14 hour overnight shifts plus be able to work a flexible work week comprised of scheduled shifts and relief shifts averaging 42 hours per week.

A Fire Dispatch Centre Operator receives, directs and dispatches emergency and non-emergency calls. Fire dispatchers are often the first point of contact when someone calls in to report a fire or other emergencies. They must remain calm and gather essential information quickly and accurately. Throughout the incident, dispatchers maintain communication with first responders on the scene to provide updates, relay additional information, and coordinate additional resources if necessary. As an organized and excellent communicator with great multi-tasking skills, you will handle different urgent requests during your shift. You can prioritize and use good judgement to make quick decisions. Based on the information given, dispatchers evaluate the seriousness and type of emergency. Dispatchers should be familiar with radio systems as they constantly monitor radio channels to keep track of ongoing incidents, updates from field units, and incoming calls for assistance.

Duties - Union

• Understands, operates and maintains equipment used in the receipt, retention and retrieval of all calls.
• Completes all records, maps and pre-plans as required.
• Ability to process Emergency and non emergency calls effectively, in a timely manner.
• Ability to differentiate between fire prevention, fire suppression, support services and specialty skills within the department.
• Knowledge of the geographic layout of the City of Kelowna and the Regional District.
• Knowledge of basic fire codes, various information retention systems, and an understanding of mapping and pre-plan systems used by the Fire Department.

Results and Activities - Non union

Knowledge - Non Union

Skills & Abilities - Non Union

Posting Text

Physical Demands

Special Instructions to Applicant

Additional Hiring Information

Internal candidates please note that in order to be considered based on your seniority, applications must be received by November 4, 2026. Testing will be required.

Pay Rate

Pay Rate $37.11 per hour

Posting Date

Posting Date 10/22/2026

Closing Date

Closing Date 11/08/2026

Days of Work

Days of Work Flexible - 10 hour days and 14 hour overnights

Standard Hours per Day 12

Hours of Work

Flexible work week comprised of scheduled shifts and relief shifts averaging 42 hours per week – averaged over 2,184 hours annually.

Work Location

Work Location FIREHALLS

Specify Work Location

Specify Work Location Station #1

Documents Needed to Apply

• Required Documents
• Resume
• Optional Documents
• Cover Letter
• Education / Certificates
• Other Document 1
• Other Document 2
• Other Document 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How many years experience do you have working in an Emergency Services Dispatch Centre environment (fire, police, ambulance, etc)?
  • None
  • Less than 2 years
  • 2 to 5 years
  • More than 5 years
• * This position requires a flexible schedule. Are you able to work shift work including days, evenings, nights, weekends and holidays?
  • Yes
  • No
• * This position requires you to work alone at times and sit for extended periods of time. Are you physically able to perform all the duties of this position?
  • Yes
  • No
• * What is your current typing speed less any errors?
  • 0 - 44 WPM
  • 45 - 54 WPM
  • 55 - 75 WPM
  • 76+ WPM