Financial Services, Digital Banking Operations, Consulting – Director

PricewaterhouseCoopers International; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

Join a leading firm as a Director in Digital Banking Operations, where you'll leverage your expertise to enhance client operations in the financial services sector. This role involves leading projects, managing client relationships, and driving operational excellence. You'll work in a collaborative environment that values innovation and teamwork, contributing to impactful solutions for top financial institutions.

Benefits

Competitive compensation package

Inclusive benefits

Flexibility programs

Qualifications

• Significant experience in management consulting with knowledge of financial services operations.
• Expertise in operational excellence and process optimization.
• Exceptional communication and interpersonal skills.

Responsibilities

• Establish and grow relationships with senior stakeholders in financial services.
• Lead and deliver projects to enhance operations.
• Manage end-to-end delivery of consulting projects ensuring client satisfaction.

Skills

Operational excellence

Process optimization

RPA and AI/Gen AI

Communication skills

Client relationship management

Strategic thinking

Job description

A career within the Financial Services Banking Operations team will provide you with the opportunity to use data, technology and industry expertise to design strategies and operating models that maximize business value and reduce risk for our clients. We advise leading Canadian financial institutions (e.g., Banks, Insurers, Credit Unions) on a wide variety of strategic and operational issues as well as design and implement transformational journeys that ensure our clients stay competitive during a dynamic and challenging time of change.

Meaningful work you’ll be part of

As a Financial Services, Digital Banking Operations, Consulting – Director you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Help establish, maintain, and grow relationships with senior operations stakeholders in the financial services industry

• Leading and delivering projects including bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team membersto enhance operations

• Delivering significant business results utilizing strategic and creative thinking, problem solving, and individual initiative while keeping innovation at the forefront

• Identifying and discussing key issues with our clients to identify potential opportunities

• Working alongside colleagues to manage end-to-end delivery (including project economics) of consulting projects, ensuring client satisfaction and relevance

• Developing, coaching and growing team members

• Communicating complex material effectively in written and oral formats to various audiences, including C-suite, mid-level and front-line stakeholders

• Building strong networks within the firm to identify and capitalize on opportunities to support projects others are leading across a number of different business units and sectors

• Conducting and managing market research and quantitative and qualitative analyses, including the synthesis of complex data into meaningful insights and the ability to grasp readily analytical frameworks and employ them effectively to either qualitative or quantitative evidence

Experiences and skills you’ll use to solve

• Significant experience in a leading management consulting firm demonstrating knowledge of operations in financial Services, which may include specific knowledge of middle/back-office functions in the retail bank, commercial bank, investment bank, or wealth business

• Credibility with clients by demonstrating subject matter expertise and knowledge in the financial services industrywhile driving business growth for the firm

• Must have demonstrated expertise in operational excellence, process optimization, RPA and AI/Gen AI as it relates to enhancing the efficiency of operations within the bank

• In-depth knowledge of the 3 lines of defense model with a specific focus on the 1st line of defense and how the business effectively manages risk

• Experience leading large scale managed services, including overseeing global capability centers

• Exceptional written and oral communication and interpersonal skills to present in a business context, provide high quality output, and develop and maintain strong relationships with clients and internal colleagues

• Ability and agility to manage and oversee multiple client projects end-to-end while staying ahead of industry trends and changes while incorporating best practices

• Self-motivated with a passion for delivering high quality work, working collaboratively, and developing an array of skills and knowledge

• Passion for thought leadership, new business development and securing project extensions, including client lead maturation, proposal development, and closing new business opportunities

• Hands-on experience managing and delivering significant business results that reflects strategic and creative thinking, individual initiative and motivating teams

• Proven success in establishing and curating client relationships at executive and working levels

• Desire and comfort working in an entrepreneurial, dynamic working environment

• Alignment with PwC Values, including care, collaboration, vision alignment and extensive abilities to build solid and collaborative relationships with team members, foster a productive teamwork environment, lead teams to generate a vision, leverage diverse views, and help develop and grow team members throughout the course of every engagement

• A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

The most connected firm through activity-based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it’s done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.