Financial Services Associate

East Coast Credit Union; Havre Boucher; On-site; CAD 52,000 - 61,000; Full time

Benefits offered by this job

Culture of community engagement

Competitive compensation

Health & Dental Plan (employer paid)

Pension plan with employer match

Tuition reimbursement and training

Job summary

East Coast Credit Union in Havre Boucher is seeking a Financial Services Associate to serve members with deposits, loans, and everyday banking needs. You will guide customers on digital tools, analyze goals, and offer a range of financial products to support their plans.

The role emphasizes compliance, accuracy, and community focus, with a comprehensive benefits package and opportunities for growth within a customer-centric team in Nova Scotia.

Qualifications

• Certificate or diploma in Business Administration with 1–3 years in sales/service in retail banking or financial services.
• Equivalent combination of education and experience considered; lending/credit experience is a strong asset.
• Passionate about providing exceptional customer service.

Responsibilities

• Greet members and process daily financial transactions including deposits, withdrawals, bill payments, wire transfers, and foreign exchange.
• Assist members with digital banking tools such as online banking, mobile apps, and e-transfers.
• Build strong relationships with existing and new members by identifying financial goals and recommending product solutions.
• Promote a full range of personal banking products including chequing/savings, credit cards, RRSP/TFSA/RESP, term deposits, overdrafts, and personal loans.
• Educate members on investment products, interest rates, and market trends.
• Support campaigns and sales targets by cross-selling, upselling, and referrals.
• Conduct lending interviews, assess needs, and verify information; approve loans within authority or refer as needed.
• Process and review loan documentation for accuracy and compliance; maintain AML/privacy/regulatory standards.
• Participate in meetings, training, and branch activities to stay current; contribute to community initiatives.

Skills

Customer service

Sales targets

Communication

Relationship building

Detail oriented

Problem solving

Education

Business Administration diploma

Job description

Financial Services Associate

Havre Boucher

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

East Coast Credit Union is looking for a Financial Services Associate to join our team in Havre Boucher! Reporting to the Assistant Manager, the Financial Services Associate acts as a trusted advisor, providing personalized financial solutions to support members’ everyday banking and personal lending needs within their authorized limits, while seamlessly referring members to specialized team members when appropriate.

We offer…

• An outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation ($52,132.28 – $61,332.67) and performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Employee perks such as annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

You would…

• Greet members and process daily financial transactions including deposits, withdrawals, bill payments, wire transfers, and foreign exchange.
• Assist members with digital banking tools such as online banking, mobile apps, and e-transfers.
• Build strong relationships with existing and new members by identifying financial goals and recommending appropriate product solutions.
• Promote and provide a full range of personal banking products including chequing and savings accounts, credit cards, registered products (RRSP, TFSA, RESP), term deposits, overdrafts, and personal loans (within approval limits).
• Educate members on investment products and services, interest rates, and market trends.
• Support Credit Union campaigns, initiatives, and sales targets by identifying opportunities for cross-sell, up-sell, and referral.
• Conduct lending interviews, assess member needs, and verify credit and personal information.
• Approve loans within delegated authority or refer to other staff as required.
• Process and review loan documentation for accuracy and compliance.
• Maintain awareness of lending policies, procedures, and regulatory requirements.
• Ensure compliance with anti-money laundering (AML), privacy, and regulatory standards.
• Participate in branch meetings, sales huddles, and training programs to stay current on procedures and product knowledge.
• Support branch activities, community initiatives, and team goals.

You have…

• A certificate or diploma in Business Administration, supplemented by one to three years of sales and service experience, ideally within the retail banking or broader financial services industry.
• An equivalent combination of education and experience will also be considered. Experience in lending or credit is considered a strong asset.

You are…

• Passionate about providing exceptional customer service.
• Able to achieve and exceed business/sales targets.
• A strong communicator with lending and relationship building skills with the proven ability to exercise sound judgment, and discretion.
• Self-motivated with a strong work ethic.
• A critical thinker with problem-solving skills.
• Accurate and have a high attention to detail.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at [e-mail] or by phone at 902.464.7107