Financial Services Associate

East Coast Credit Union Ltd.; Dartmouth; On-site; CAD 52,000 - 61,000; Full time

Benefits offered by this job

Flexible Health and Dental Plan

Employer match in Defined Contribution

Tuition reimbursement

Annual wellness credit

Loans/mortgage discount

Paid volunteer time

Job summary

East Coast Credit Union in Dartmouth, NS is seeking a Financial Services Associate to greet members, process deposits, withdrawals, bills, and transfers while promoting personal banking solutions.

The role requires a Business Administration certificate/diploma and 1–3 years of sales and service experience, ideally in retail banking. Lending/credit knowledge is a strong asset, with AML and privacy compliance expected.

Qualifications

• Certificate or diploma in Business Administration with 1–3 years of sales and service experience.
• Experience in lending or credit is a strong asset.
• An equivalent combination of education and experience will be considered.

Responsibilities

• Greet members and process daily financial transactions (deposits, withdrawals, bill payments, wire transfers, foreign exchange).
• Assist members with digital banking tools (online banking, mobile apps, e-transfers).
• Build relationships and identify financial goals to recommend appropriate products.
• Promote a full range of personal banking products (chequing/savings, credit cards, RRSP, TFSA, RESP, term deposits, overdrafts, loans).
• Educate members on investments, interest rates, and market trends.
• Support campaigns and sales targets through cross-sell and referrals.
• Conduct lending interviews, assess needs, verify information, and approve within authority.

Skills

Customer service

Communication

Sales performance

Relationship building

Digital banking tools

Education

Business Administration certificate/diploma

Tools

Online banking

Mobile banking apps

e-Transfers

Job description

East Coast Credit Union
Dartmouth, NS B2Y, CAN

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

East Coast Credit Union is looking for a Financial Services Associate to join our team in HRM! Reporting to the Assistant Manager, the Financial Services Associate acts as a trusted advisor, providing personalized financial solutions to support members’ everyday banking and personal lending needs within their authorized limits, while seamlessly referring members to specialized team members when appropriate.

We offer…

• An outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation ($52,132.28 – $61,332.67) and performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Employee perks such as annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

You would…

• Greet members and process daily financial transactions including deposits, withdrawals, bill payments, wire transfers, and foreign exchange.
• Assist members with digital banking tools such as online banking, mobile apps, and e-transfers.
• Build strong relationships with existing and new members by identifying financial goals and recommending appropriate product solutions.
• Promote and provide a full range of personal banking products including chequing and savings accounts, credit cards, registered products (RRSP, TFSA, RESP), term deposits, overdrafts, and personal loans (within approval limits).
• Educate members on investment products and services, interest rates, and market trends.
• Support Credit Union campaigns, initiatives, and sales targets by identifying opportunities for cross-sell, up-sell, and referral.
• Conduct lending interviews, assess member needs, and verify credit and personal information.
• Approve loans within delegated authority or refer to other staff as required.
• Process and review loan documentation for accuracy and compliance.
• Maintain awareness of lending policies, procedures, and regulatory requirements.
• Ensure compliance with anti-money laundering (AML), privacy, and regulatory standards.
• Participate in branch meetings, sales huddles, and training programs to stay current on procedures and product knowledge.
• Support branch activities, community initiatives, and team goals.
• A certificate or diploma in Business Administration, supplemented by one to three years of sales and service experience, ideally within the retail banking or broader financial services industry.
• An equivalent combination of education and experience will also be considered. Experience in lending or credit is considered a strong asset.

You are…

• Passionate about providing exceptional customer service
• Able to achieve and exceed business/sales objectives.
• A strong communicator with lending and relationship building skills with the proven ability to exercise sound judgment, and discretion.
• Self-motivated with a strong work ethic.
• A critical thinker with problem-solving skills.
• Accurate and have a high attention to detail.

Applications will be accepted until: June 22 nd , 2026

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at [e-mail] or by phone at 902.464.7107