Financial Service Representative (Multiple Locations)

goeasy Ltd.; Barrie; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join goeasy Ltd., one of Canada’s fastest growing companies, as a Financial Service Representative. You will engage with customers to help them achieve their financial goals through personalized service and credit building. Enjoy comprehensive training, a robust benefits package, and opportunities for career advancement in a supportive environment.

Benefits

Financial incentives including monthly, quarterly, and semi-annual plans

RRSP and Employee Share Purchase Plan matching

Health & Lifestyle benefits including extended healthcare coverage

Additional paid days off

Employee discounts on furniture, electronics, and appliances

Tuition Assistance Program

Recognition programs including awards

Leadership development programs

Qualifications

• Excellent communicator focused on customer satisfaction.
• Compassionate individual with integrity.
• Some experience in a customer-facing environment.

Responsibilities

• Build superior customer sales experiences through various channels.
• Educate customers to achieve financial goals through credit building.
• Manage collections activities for overdue accounts.

Skills

Communication

Customer Satisfaction

Empathy

Job description

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.

easyfinancial is one of Canada’s leading non-prime lenders. We pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, even when everyone else says no.

Position: Financial Service Representative

You will be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.

No experience? No problem! We offer comprehensive training programs to equip you with the tools needed for success.

What’s in it for you:

• Benefits and Perks package which goes beyond your base salary:
• Financial incentives including monthly, quarterly, and semi-annual plans
• RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle benefits including extended healthcare coverage, mental health support, and virtual healthcare
• Additional paid days off: 5 personal days, company volunteer days, Sundays off, and a paid birthday off
• Perks Perkopolis employee discount program
• REMIC Licensing available
• Employee discounts on furniture, electronics, and appliances
• easyloans – access to loans at lower interest rates
• Tuition Assistance Program
• Recognition programs including monthly, quarterly, and semi-annual awards
• Leadership development programs with over 70% internal promotion rate

What you will do:

• Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and via email
• Demonstrate compassion and empathy, understanding customer needs and matching them to suitable financial products
• Educate and empower customers to achieve their financial goals through credit building
• Identify opportunities for financial cross-sales and add-on products
• Communicate the terms and conditions of our financial products clearly
• Review and evaluate prospective loans through financial analysis and risk assessments
• Manage collections activities for overdue accounts
• Secure all necessary information for customer applications with attention to detail

Who you are:

• An excellent communicator who is results-oriented and focused on customer satisfaction
• Compassionate, with integrity, caring deeply for customers
• Some experience in a customer-facing environment
• Able to pass background checks (criminal, employment, and credit)

Why should you work for goeasy?