Financial Service Representative

goeasy Ltd.; Conception Bay South; On-site; CAD 40,000 - 60,000; Full time

Job summary

goeasy Ltd. is seeking a Financial Service Representative to foster strong customer relationships and provide tailored financial solutions. Candidates should demonstrate strong communication, sales skills, and the ability to thrive in a competitive environment, while being committed to inclusivity and equal opportunity.

Benefits

Employee discounts on furniture, electronics, and appliances.

Access to 24/7 healthcare with Virtual Doctor Appointments.

Paid birthday off.

RRSP match and Employee Share Purchase Plan.

Qualifications

• Experience in a customer-facing environment.
• Ability to handle objections and negotiate.
• Must pass background checks and be legally eligible to work in Canada.

Responsibilities

• Engage customers in person, over the phone, and via email.
• Educate customers on financial products and services.
• Manage collections for overdue accounts.

Skills

Communication

Sales Orientation

Negotiation

Customer Service

Job description

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. Welcome to goeasy! Our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned accolades such as Canada’s Top Growing Companies, and we are certified as a Great Place to Work and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, at easyfinancial we believe everyone deserves fair access to credit. Since our inception, we have worked with customers to make that a reality, providing financial relief and a second chance when banks aren’t an option. Our vision is to provide a path to a better tomorrow, today.

Why work with us?

• With one of the industry’s highest internal promotion rates, easyfinancial is where careers grow!
• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
• For a complete picture of total rewards, please click here.

A day in the life of a Financial Service Representative

• Build strong relationships by welcoming and engaging customers in person, over the phone, and via email.
• Demonstrate compassion and empathy for our customers by understanding their situation and needs, and matching them to suitable financial products.
• Educate and empower customers to achieve their financial goals through building their credit.
• Capitalize on financial cross-sales and add-on products.
• Manage collections activities for all past due financial accounts.
• Secure all required information to fulfill customer applications for products and services with strong attention to detail.

What We Are Looking For

• Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction.
• Experience in a customer-facing environment and comfortable interacting with customers over the phone.
• Strong objection handling and negotiation skills.
• Financially motivated sales representatives who thrive in fast-paced and competitive environments.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. We are committed to an inclusive, equitable, and accessible workplace. By learning from each other’s differences, we gain strength through our people and perspectives. As an equal opportunity employer, we provide accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help remove barriers during the interview process. Please inform the talent acquisition team if you require an accommodation, and we will work with you to address your needs.

Additional Information

All candidates must pass a criminal background check, credit check, and validation of work experience to qualify for hire.

We thank all interested applicants; however, we will only contact those who possess the skills and qualifications outlined above.