Financial Service Representative

goeasy Ltd; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a leading non-prime lender as a Financial Service Representative, where you'll engage customers, manage accounts, and help them achieve financial goals. Enjoy comprehensive training, a supportive work culture, and a benefits package that exceeds expectations.

Benefits

Extended healthcare coverage

Employee discounts on furniture, electronics, and appliances

Tuition Assistance Program

Monthly, quarterly, and semi-annual incentive plans

5 personal days and company-paid volunteer days

Qualifications

• Some experience in a customer-facing environment.

Responsibilities

• Build superior customer sales experiences.
• Educate customers to achieve their financial goals.
• Manage collections activities for past-due accounts.

Skills

Communication

Sales

Customer Service

Job description

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.

easyfinancial is one of Canada’s leading non-prime lenders, and we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, even when everyone else says no.

As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.

No experience, but looking for a career opportunity? We offer comprehensive training programs to equip you with the necessary tools for success.

What’s in it for you:

Benefits and Perks package that goes beyond your base salary:

• Financial
  • Monthly, quarterly, and semi-annual incentive plans
  • RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle
  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • 5 personal days, company-paid volunteer days, Sundays off, and a paid birthday off, in addition to paid vacation days
• Perks
  • Perkopolis employee discount program
  • REMIC licensing available
  • Employee discounts on furniture, electronics, and appliances
  • easyloans access to loans at lower interest rates
  • Tuition Assistance Program
• Recognition
  • Opportunities for monthly, quarterly, and semi-annual awards
  • Leadership development programs – over 70% internal promotion rate!

What you will do:

• Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
• Demonstrate compassion and empathy for our customers by understanding their situation and needs, and matching them to suitable financial products
• Educate and empower customers to achieve their financial goals through building their credit
• Capitalize on financial cross-sales and add-on products
• Communicate the terms and conditions of our financial products
• Review and evaluate prospective loans through financial analysis and risk assessments
• Manage collections activities for all past-due financial accounts
• Secure all required information to process customer applications with strong attention to detail

Who you are as the successful candidate:

• Excellent communicator, people and results-oriented, eager to drive sales and increase customer satisfaction
• Compassionate, operate with integrity, and genuinely care about our customers
• Some experience in a customer-facing environment
• Able to pass background checks (criminal, employment, and credit)

Why should you work for goeasy?

Learn more about our phenomenal culture by watching the video below or visiting http://goeasy.com/careers/

At goeasy, we believe that our best work is achieved when employees can bring their best selves to work every day. We are committed to cultivating a work culture where everyone feels seen and heard, and where every employee can fulfill their potential. As an equal opportunity employer, we provide accommodations upon request at any stage of the recruitment process, in accordance with legislative requirements across Canada. Please let us know if you require an accommodation during any part of the recruitment process, and we will work with you to meet your needs.