Financial Operations Processing Associate

CI Financial; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Training reimbursement

Professional designations paid

Employee savings plan (RRSP)

Company discount program

Enhanced group benefits

Parental leave top-up

Paid volunteering leave

Job summary

CI Financial is seeking a Financial Operations Fee Processing Associate to support day-to-day fee processing and related financial transactions. The role emphasizes accuracy, organization, and collaboration with internal teams and vendors to ensure timely posting and resolution of fees.

The ideal candidate has a bachelor’s degree in a finance-related field or equivalent experience, 1–3 years in finance operations, and strong Excel skills.

Qualifications

• Bachelor’s degree or equivalent work experience in finance or related field.
• 1–3 years of experience in financial operations, fee processing, billing, or a related role.
• Familiarity with financial systems, invoicing software, and accounting principles is preferred.
• Strong attention to detail and ability to work with complex data sets.
• Proficiency in Microsoft Excel and other office productivity tools.
• Familiarity with PureFacts / PureFees would be an asset.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills for effective interaction with clients, vendors, and internal teams.

Responsibilities

• Process and record all fee-related transactions, including client fees, service-based charges, and adjustments.
• Assist in the monthly fee run and coordinate with IT to ensure correct posting in fee-based accounts.
• Process accrued fees for transfer-out and estate settlement accounts.
• Ensure fee processing complies with policies, client agreements, and regulatory guidelines.
• Reconcile daily, bi-weekly, and monthly fee transactions and identify discrepancies.
• Review debit balances from the monthly fee run and assist in resolution per business rules.
• Maintain and update fee schedules and ensure consistent fee rule application.
• Support improvements to fee processing systems and workflows to increase efficiency.
• Serve as a point of contact for Client Experience teams and vendors regarding inquiries and disputes.
• Investigate inquiries within SLAs and escalate as needed.
• Investigate system issues and log support tickets with vendors or IT teams.
• Support audits by providing necessary documentation related to fee processing.

Skills

Attention to detail

Communication skills

Problem-solving

Analytical skills

Multitasking

Education

Bachelor's degree in Finance, Accounting, Business Administration, or related field

Tools

Microsoft Excel

PureFacts / PureFees

Invoicing software

Job description

Chez CI, nous considérons qu’un excellent lieu de travail est un endroit sécuritaire où chacun peut s’exprimer, où les employés ont la possibilité de s’investir dans un travail valorisant, où ils ont l’occasion de se dépasser pour progresser, où ils peuvent travailler sur des produits et des projets innovants, et où ils sont soutenus et encouragés dans leurs efforts.

Job Overview

We are currently seeking a Financial Operations Fee Processing Associate. In this role, the successful candidate is expected to play a key role in supporting the day‑to‑day operations of our financial processing team. This position involves managing and processing financial transactions, specifically focusing on fees and associated charges. The ideal candidate will be detail‑oriented, highly organized, and able to handle complex fee structures and payment reconciliations in a timely and accurate manner. This role requires strong communication skills to collaborate with internal teams and key stakeholder groups to ensure seamless processing and resolution of financial transactions.

What You Will Do

• Accurately process and record all fee‑related transactions, including client fees, service‑based charges, and adjustments.
• Assist in the monthly fee run and collaborate with Information Technology (IT) to ensure the fees are calculated and posted correctly in all fee‑based accounts.
• Process accrued fees for transfer‑out and estate settlement accounts.
• Ensure fees are in compliance with company policies, client agreements, and regulatory guidelines.
• Reconcile daily, bi‑weekly, and monthly fee transactions to ensure accuracy and identify discrepancies.
• Review the debit balances originating from the monthly fee run and assist to resolution as per business rules.
• Maintain and update fee schedules and structures in the company’s financial systems and ensure that fee rules are consistently applied.
• Support the continuous improvement of fee processing systems and workflows to increase efficiency and reduce errors.
• Serve as a point of contact for internal Client Experience teams and vendors regarding fee‑related inquiries, disputes, and clarifications.
• Investigate and respond to inquiries within agreed‑upon service level agreements (SLAs).
• Address client and vendor concerns promptly and professionally, escalating issues when necessary.
• Investigate any system related issue and assist in logging a support ticket with vendors and/or internal technology teams.
• Ensure all fee processing activities comply with internal policies, industry standards, and regulatory requirements.
• Support internal and external audits by providing necessary documentation and information related to fee processing activities.

What You Will Bring

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred. Equivalent work experience will be considered.
• 1-3 years of experience in financial operations, fee processing, billing, or a related role.
• Familiarity with financial systems, invoicing software, and accounting principles is preferred.
• Strong attention to detail and ability to work with complex data sets.
• Proficiency in Microsoft Excel and other office productivity tools.
• Familiarity with PureFacts / PureFees would be an asset.
• Excellent problem‑solving and analytical skills.
• Ability to manage multiple tasks and meet deadlines in a fast‑paced environment.
• Strong communication and interpersonal skills for effective interaction with clients, vendors, and internal teams.

Financière CI est une société indépendante offrant des services de conseil en gestion de patrimoine et en gestion d’actifs à l’échelle mondiale par le biais de diverses sociétés de services financiers. Depuis 1965, nous anticipons les besoins changeants des investisseurs et y répondons de manière fiable. Nous sommes animés par la volonté d’offrir aux particuliers et aux institutions des investissements et des conseils de la plus haute qualité. Notre engagement à fournir les niveaux de rendement les plus élevés signifie que, peu importe leur poste, les employés de CI doivent être à l’aise dans un environnement trépidant qui les poussera à exploiter tout leur potentiel. Les employés qui font preuve d’un degré d’ambition élevé, d’une volonté de faire preuve de curiosité intellectuelle pour apprendre en permanence et d’une disposition à se dépasser s’épanouissent chez CI.

Un environnement propice à la réussite

Nous offrons un environnement de travail en présentiel, des avantages sociaux concurrentiels et un milieu de travail bienveillant, afin de permettre à nos employés de s’épanouir tant sur le plan personnel que professionnel.

CE QUE NOUS OFFRONS

• Siège social moderne situé à distance de marche d’Union Station
• Remboursement de la formation
• Désignations professionnelles payées
• Régime d’épargne des employés (REE)
• Programme de rabais d’entreprise
• Avantages sociaux collectifs améliorés
• Programme de complément de congé parental
• Congés payés pour activités bénévoles

Nous nous concentrons sur la création d’une main‑d’œuvre diversifiée et inclusive. Si vous êtes enthousiaste à l’idée de ce poste et que vous n’êtes pas certain de répondre à toutes les exigences de qualification, nous vous encourageons à postuler pour en apprendre davantage sur l’occasion. CI Financial Corp. et toutes ses sociétés affiliées (« CI ») offre un environnement de travail équitable et accessible. CI s’engage à prendre en compte les besoins d’accommodement pour les personnes handicapées. Si vous avez besoin de mesures d’adaptation pour postuler une offre d’emploi, ou si vous avez besoin que cette offre soit publiée dans un autre format, ou si ce besoin se fait sentir à toute autre étape du processus de recrutement, communiquez avec nous à l’adresse [e-mail], ou appelez le 416 364-1145, poste 4747.